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Operations Administrator in Caldicot

4 months ago

Caldicot, Monmouthshire, United Kingdom AFI group of companies Full time

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

Do you want to work for a leading powered access supplier with excellent career stability and progression prospects, where hard work is well rewarded? Then a job with AFI Group of Companies is for you.

We are currently looking to recruit an operations administrator to work at our Caldicot location.

You will be a central point of contact for customers making sales and operational enquiries, coordinating transport and engineering resources and ensuring we complete all tasks with efficiency and customer service at the forefront, along with updating and maintaining our website pages.

In brief, this operations administrator position will involve:

  • Taking sales and operational enquiries via telephone, email, web chat and instant messaging, and liaising with the relevant personnel/departments.
  • Inputting customer sales orders and ensuring that order statuses are always up-to-date on our systems and reports.
  • Placing orders with our suppliers for new and used machinery, workshop consumables and parts for our engineering team.
  • Coordinating with the engineering teams effectively to ensure that the machines are progressing in line with customer requirements.
  • Planning transportation in an efficient manner to meet customer requirements while ensuring the drivers' working time directive is adhered to.
  • Maintaining and improving our website by adding and removing live adverts, updating the stock list, and providing ongoing ideas for improvement.
  • Dealing with customers in a friendly, helpful, and professional manner at all times and dealing with any customer queries or complaints.
  • Maintaining and improving health and safety standards within the depot office.
  • General administration to ensure compliance with all in-house procedures are adhered to.
Benefits
  • 25 days holiday, plus statutory holidays.
  • Inclusion in a profit share scheme.
  • An auto-enrolment pension scheme with employer contributions (from age 22, but voluntary enrolment can be made before this age. Opt-out available).
  • Death-in-Service benefit of 2 x salary.
  • Healthcare cash plan.
  • MyAFI - a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and holiday trading, to name a few.
  • 100 Christmas bonus.
Essential Skills

The ideal candidate:

  • Previous experience in a customer or operational-focused role.
  • The ability to provide a logical approach to difficult circumstances.
  • A keen eye for detail with a proactive attitude.
  • Good knowledge of Microsoft packages and advanced computer skills in general.
  • As this is a customer-facing role, excellent communication skills and a friendly approach are a must.
  • Timekeeping, using your initiative and ability to create ideas will be important aspects of the role, so you should be proficient at these skills.

If this sounds like you, apply for this operations administrator role today

About Company

AFI-Rentals is one of the UK's leading powered access rental companies, and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop shop for the working-at-height industry.

Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success. Because of this, we are an accredited Investors in People company - and have been for many years.

We also have a strong emphasis on Health and Safety and are proud to hold various accreditations, such as:

  • ISO9001
  • ISO14001
  • ISO45001
  • 5-Star Achilles BuildingConfidence
  • Gold RoSPA award
  • + more

Please note that we operate a 2-stage interview process and online testing to screen candidates.