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Customer Support Administrator
3 months ago
Established in 2004, our client is unique in the field of Learning and Development in the Global Offshore Energy sector. Their philosophy is to provide the opportunity for people to grow within their career and they value their ideas and input at all times. They embrace the challenges that arise in the global Offshore Energy sector where skills and the performance of individuals is core to our client s success.
Location - Windermere - WFH
Hours - 20 hours per week over five mornings with scope for progression (Monday to Friday) - First week office-based training
Salary - GBP20-25K pro rata, depending on experience
Benefits -
- On successful completion of training / probation, working from home will be permitted. First week training will be office based in the Lakes.
- Early finish for the team on a Friday at the Manager's discretion.
- Extra bonus should the company hit its targets.
- All IT equipment supplied.
- Career progression.
Role and Responsibilities -
- Providing support to customers in the following areas: online (learning management platform); competence certification; general enquiries; general administration activities.
- Responding to sales enquiries from both new and existing clients, on a global basis, including individuals via freshdesk/phone.
- Supporting customers in competence and online-related issues including client administrators.
- Setting up new customer accounts online and enrolling personnel on courses.
- Preparing quotations and pro-forma invoices.
- Updating spreadsheets and logs related to company processes.
- Assisting with assessment administrative tasks and releasing certificates.
- Updating spreadsheets and logs related to customer support activities.
- Checking payment status and processing Purchase Orders.
What experience do I need?
Our client wants someone who's got a background in supporting customers, daily, via email and phone. They will also need you to have experience using MS Office suite including windows 10, Microsoft Office 365 (Word and Excel), Outlook, and Google Sheets, although training will be given.
In addition, you'll need the following -
- Excellent organisational, time management, and planning skills.
- The ability to prioritise your workload.
- The ability to work under pressure.
- The ability to pay attention to detail to produce and maintain accurate records, reports, and documentation.
- The ability to interact professionally in a team environment and be comfortable with customers at all levels.
- Have a dedicated workspace and secure WIFI connection.
- Be confident communicating via telephone.
Does this sound like the right role for you? If so and you want to work for a company with growing ambitions that values its team members, then apply now through the company s dedicated recruitment portal.
