Customer Service Representative

4 weeks ago


Windermere, United Kingdom Cracking Recruitment Full time
Travel Customer Services Administrator Role

We are seeking a highly skilled and customer-focused individual to join our team as a Travel Customer Services Administrator. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our rental property owners and agencies.

Key Responsibilities:

  • Provide professional and efficient sales and support services to existing and new rental property owners and agencies.
  • Assist with the sales of our Property Management Service function to new and existing owners.
  • Support the Property Management Service team with duties including dealing with property owners, caretakers, tradesmen, and out-of-hours cover/calls on a rota basis.
  • Offer an excellent sales service to existing and new customers.
  • Ensure customer satisfaction is met when dealing with complaints, resolution, and after-sales.

Benefits:

  • A competitive basic salary of £22,308.
  • 25 days' holiday plus bank holidays.
  • Other excellent staff benefits, including staff travel discounts.

Requirements:

  • Experience in an administration and customer services role is ideal, but we will consider individuals looking for their first career opportunity within the travel and tourism industry.
  • Ability to deliver exceptional customer service.


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