Operations Manager

3 weeks ago


Romford, Greater London, United Kingdom Cancer Research UK Full time

Reports to: Online Development Business Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 37.5 hours per week, 09:00 - 17:00 Monday -Friday (however a level of flexibility is needed to ensure business need is met)

Location: Romford Dept, Harold Wood, RM3 0HU

Closing date: 7 May :55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: Competency based interview (first round) followed by a task (2nd round)

Interview date: W/C 13th May 2024

At Cancer Research UK, we exist to beat cancer.

Cancer Research UK are implementing a 10-year growth plan for their trading operations. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to our life saving research. As our trading operations expand, so does our marketplace and eCommerce presence. Sustainable and preloved fashion is on the rise, with the online resale market due to be worth $36bn by 2024 and bigger than fast fashion by 2029, at $64bn. Therefore this is a key area for us and a real opportunity to bring in more money for our life saving research.

Across our Marketplace hubs, our Marketplace teams sort, identify, value, photograph, and list items onto online marketplace platforms such as eBay, Depop and ASOS marketplace. We are looking for a commercially minded, experienced Operations Manager who will be based out of our Romford Ebay Hub. In this role you will be accountable for the operations of our Hubs in Romford and Grantham. You will use your leadership and people management skills to ensure outstanding customer experience through your teams. This role would suit someone from a retail background who has knowledge of online marketplaces and knows how to motivate and get the best out of a diverse team.

What will I be doing?
  • Lead and deliver an outstanding customer experience through your teams
  • Effectively recruit, develop and retain employees (including volunteers).
  • Ensure the highest standards of operational compliance, maintaining all legal and due diligence documentation as required.
  • Be a great ecommerce trader, delivering outstanding imagery, content and maintain a strong availability of product.
  • Maintain feedback scores in accordance with selling platforms Top Seller rating criteria.
  • Achieve set targets as agreed.
  • Identify new sales opportunities and implement.


What are you looking for?
  • Commercial acumen
  • Management and leadership experience
  • Operational Mindset
  • Strong understanding of efficient goods inbound/outbound and inventory management.
  • High level of competence of ecommerce marketplaces.
  • An understanding of product current trends.
  • Customer service experience and strong communication skills.
  • Selling product online for business purposes.
  • Flexible attitude and adaptable to change.
  • Able to work effectively under pressure and prioritise own and team's tasks.
  • Creative flair and an eye for detail.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.



What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at .

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.



Internal Job Title: Ecommerce Operations Manager (Marketplaces)

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