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Professional Services Manager
4 months ago
IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.
Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management technologies to streamline the capture, analysis, reporting and sharing of data required to accelerate the next generation of life-changing therapies.
Cloud-native and analytics-centric, our platforms enable customers in research, development and manufacturing to efficiently and compliantly access critical data and insights to make faster, smarter decisions with greater confidence.
IDBS serves thousands of users across hundreds of organizations around the globe. Our predominant customer base is Life Sciences and includes 23 of the top 25 pharmaceutical companies and more than 250 small and medium-sized pharma and BioPharma companies, CROs, CDMOs and CMOs.
IDBS is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work with a global, diverse team? Do you enjoy leading cross-functional, technical teams to deliver successful professional services engagements?
We are currently seeking a Professional Services Manager who will be responsible for managing a team of Professional Services Consultants that are accountable for the delivery of customer engagements within the European region. The Professional Services Manager will collaborate with internal departments at IDBS, customers, and partners to assure success service delivery excellence.
This is a can be delivered on a remote basis (with a minimum 2 days a week - Wednesday and either Tuesday or Thursday) on site. Additional travel to the office or customer sites may be required dependent on business needs.
What we'll get you doing:
- Professional Service Delivery Assurance: Oversee a portfolio of Professional Services engagements within the region, ensuring high-quality and impactful outcomes are delivered to customers as defined in contractual agreements.
- Quality Assurance: Ensure engagements follow the GPS Quality Management System, applying appropriate governance to achieve successful results and high-quality delivery.
- Continuous Improvement: Track key performance indicators (KPIs), including financial and customer satisfaction measures, and proactively manage any issues that arise.
- Project Resourcing: Collaborate with the GPS and wider IDBS organization to ensure adequate resourcing of engagements, whether through internal resources or partner organizations.
- People Leadership: Lead and manage a team of consultants within the region, including setting and measuring performance goals for associates; Foster associate engagement and develop consulting associates through onboarding, skills development, coaching, and mentoring.
- Financial Management: Take accountability for engagement revenue and profitability; monitor financial aspects, staying within budget and contributing to overall profitability.
- Professional Services Business Development: Collaborate with commercial associates to identify and secure professional services engagements; Develop proposals and statements of work aligned with customer business goals, while driving profitability targets and contributing to regional revenue goals.
Here is what success in this role looks like:
- A degree or equivalent work experience in business, management, or a related discipline.
- Prior experience in a professional services or consulting role, preferably in a managerial or leadership capacity
- Demonstrated experience managing customer engagements, ensuring successful delivery and achieving customer satisfaction
- Strong financial management skills, including the ability to track and manage project budgets, profitability and revenue targets
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong problem-solving and decision-making abilities with a focus on driving results.
It would be a plus if you also possess previous experience in:
- Familiarity with Microsoft and Atlassian tools for Professional Services
- Relevant life sciences/ pharmaceutical industry knowledge preferred At IDBS we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDBS can provide
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
