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Operational Manager
2 months ago
What we do
Established in 1996, Carers Leeds is a charity which provides information, advice and support to unpaid adult and parent carers across our city. This includes our Advice Line, carers support groups, one to one support and support in hospitals. Some of our services are universal – open to all carers – and some are targeted at specific groups of carers. Our services are provided to communities throughout Leeds.
This role
Operational Managers at Carers Leeds play a crucial role in managing a dedicated team and overseeing key areas of our service delivery. The successful candidate will work with other Operational Managers and the Senior Management Team to ensure that the service we deliver is first class.
The postholder will manage our busy Carers Leeds Advice and Support Team who are the first point of contact for most carers and professionals. This includes ensuring the smooth running of our Advice Line and Triage process, overseeing delivery of Carers Leeds benefits offer and leading a team of Carers Support Workers who work across our service.
The position requires strong leadership skills, confidence in overseeing several different areas of work and the ability to manage change.
We are a highly values driven organisation with a strong commitment to equality, diversity and inclusion.
This post is subject to a satisfactory a DBS check.
Excellent terms and conditions including:
25 days annual leave plus bank holidays
Flexible working
Hybrid working (part home/part office based)
Employee Assistance Programme
Health and Wellbeing activities
