Reinsurance Outsourced Operations Manager

3 weeks ago


London, Greater London, United Kingdom Expertise Group Full time
Our reinsurance industry client, with international operations, is seeking a Reinsurance Outsourced Operations Manager to join their team.

There has been a recent change to company's business process outsourcing (BPO) company which carries out the following processes: binding contracts, collateral, cession reporting, credit control. The new role of Reinsurance Outsourced Operations Manager has been identified in order to provide the close oversight required to oversee this geographically separate team to ensure data is entered accurately and timely.

In addition, the company are undertaking a number of changes to their underwriting/finance systems. The role holder will ensure any process changes affecting the offshore team are rolled out successfully (including updating SOPs, training, overseeing updated tasks etc.). This role therefore has both a quality control element and a relationship and service management element ensuring stakeholders are kept informed and processes are continuously improved. This role reports to Reinsurance Underwriting Services Manager and would be best suited to someone with strong (remote) management experience within the (re)/insurance industry and excellent organisational, analytical and communication skills.

Key

Responsibilities:

Managing the business process outsourced offshore team (currently 13 staff)Understand all offshore processes and become referral contact for queriesCreate and maintain process flowchartsOwnership of SOPs and user guidesTrain offshore staff (to ensure SOPs and processes are understood)Put controls in place and review work carried out to ensure data is entered accurately and timelyOversee management within the offshore team regarding appropriate work coverage / no key person dependency / cross-skill trainedSet and review KPIs to ensure we are getting the best by outsourcing and adequate resource is in placeEnsure process changes (due to updates to our underwriting/finance systems) affecting the offshore team are implemented successfullyWork with the Reinsurance Underwriting Services Manager to ensure offshore processes are carried out efficiently

General Requirements
University degree preferred, with a business related emphasis;Minimum 5+ years in the Reinsurance industry, (or Insurance industry preferably with Delegated Underwriting Authority (DUA) experience)Minimum 5+ years experience in a management role (10+ people)Experience of a managing a data processing teamExperience of managing staff working offshore / outsourcedAccounting qualification not required, but may be favourableKnowledge of SICS (reinsurance software) and WEBI (reinsurance reporting tool) advantageousExperience in credit control advantageousExperience of change management and improving processesStrong organisation skills (following up on tasks) and high attention to detailExcellent Excel skills (comfortable manipulating data for purpose of reconciling/reviewing large data sets)

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