Order Management Specialist

Found in: beBee jobs GB - 2 weeks ago

Little Chalfont, Buckinghamshire, United Kingdom Danaher Full time

Be part of something altogether life-changing

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Order Management Specialist for Cytiva will interact with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review.

This position is part of the Non-Technical Customer Support department for Export business and will be hybrid with 3 days in the office and two days mobile work. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

  • Process customer orders in compliance with company policies and standard operating procedures
  • Demonstrate excellent data entry skills to quickly and accurately review and input data
  • Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric
  • Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issue resulting in complaints
  • Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable
  • Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)

Who you are:

  • Bachelor studies or similar qualification with first experience in a fast-paced order management role
  • Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office
  • Export/ import experience
  • Fluently English language skills

It would be a plus if you also possess previous experience in:

  • Biopharmaceutical industry

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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