Helpdesk Administrator

Help Desk Administrator – Huntingdon - Temp to Perm (Immediate Start)

Location: Huntingdon

Hourly Pay Rate: £18.26p/h Via Umbrella

Hours of Work: Monday - Friday 8am-5pm

A World Leading Service provider who operates on an international scale is looking for a Help Desk based in Huntingdon area working for a large corporate building. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM System and dealt with PPM..

Key responsibilities:

* Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.

* Raising jobs and closing jobs on the CAFM system

* Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.

* Recording reactive maintenance calls onto a computerised system..

* Cover Holiday/Sickness for colleagues

* Assist other team members when required.

* Ensure accurate and timely allocation of work requests from clients to meet service level agreements.

* Processing invoices and raising purchase orders.

* Working to tight deadlines and targets provided my management in accordance with contract requirements.

Key Requirements:

* Must have FM and Helpdesk experience

* Strong organisation skills.

* Can work well in a large team and can also Multi-task

* Previous experience in client facing role

* Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.

* Experience in accounting or finance will be an advantage.

* Confident with Excel

* Must be able to demonstrate a strong sense of customer focus

* Self-motivated and systematic.

* Results/task orientated attention to detail and accuracy.

* Excellent time management and organisation skills.

If this role would be of any interest then please do apply for the role below