Welcome Manager

3 days ago


Stockport, Stockport, United Kingdom The National Trust Full time
Welcome Manager - Stockport

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

*Internal Applicants only

Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.

We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you'll head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you'll lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You'll be experienced in managing people, delivering outstanding customer service and leading on risk management.

Hours: Part time 15 hours per week, includes weekends on a rota basis, 1 in 3

Salary: FTE £26,832pa Actual £10,732pa

Contract: Permanent

If you have any questions about this role please contact:

What it's like to work here

This Peak District mansion is a popular filming location and was made famous as Pemberley in the BBC adaptation of Pride and Prejudice. High above Manchester, it is a beautiful and special place and two thirds of our visitors come to enjoy the outdoors here. Lyme boasts 1,400 acres of beautiful parkland and rugged moorland, 2 herds of wild red deer, a very busy programme of events, art and exhibitions. Lyme also has extensive gardens that range from the Italianate Dutch Garden to the Vicary Gibbs tree garden, six catering outlets and two shops. Excellent local transport links means you're able to travel here by public transport or car.Click here for more information about this location

What you'll be doing

You'll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.

You'll have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies.

You'll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You'll be applying your high level of competence to deal with service recovery without senior support being on site. You'll engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.

Who we're looking for

Good practical experience in visitor business,in tourist, heritage or relevant visitor services environmentNaturally curious about people, and with a passion to and experience of delivering the highest standards of customer serviceExcellent organisational skillsConfident leader, adaptable and responsive under pressureAbility to initiate service recovery without senior supportGood IT skills (all MS Office)

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax-free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places Click here to find out more about the benefits we offer to support you.


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