SIMS Support Engineer

3 weeks ago


Glasgow, Glasgow City, United Kingdom Glasgow Caledonian University Full time
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Glasgow Caledonian - the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. With a strong commitment to high quality education and research which supports the communities we serve, we have strong partnerships with employers to ensure our students get the careers they dream of and deserve.

In 2023 we rocketed into the top 40 universities in the UK in the highly regarded Guardian University Guide, were ranked the UK's 2nd top performing modern university in the inaugural Daily Mail guide, and entered the top highly coveted 50 UK universities in the 2024 Times and Sunday Times Good University Guide for the first time. We are the top performing modern University in Scotland in all three guides. We are the only Scottish university with EcoCampus Platinum accreditation and were ranked second in Scotland for sustainability in the most recent People and Planet league table.

With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of undergraduate level graduates in highly skilled occupations (83%) compared to other Scottish modern universities - with 91% of our students in employment or further study within fifteen months of graduating (HESA We are Scotland's leading provider of Graduate Apprenticeships and we have transnational partnerships around the world, supporting more than 22,000 students from nearly 120 countries. We are committed to widening participation, helping more people from diverse backgrounds into university.

Guided by our values - integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.

The main purpose of this role is to provide support for the ongoing development, maintenance and operation of the Student Information System (SIMS). The SIMS Support Engineer will work in partnership with the SIMS Business Support Unit.

The successful candidate will have a track record of experience in successful Tribal SITS implementation and knowledge of SITS/e:vision development. The role holder should also have experience of supporting system users of a major corporate database, alongside a commitment to the provision of excellent customer service.

The successful candidate should hold a degree in Computing and IT or related field or equivalent relevant experience. Furthermore, they should also understand the operational requirements and challenges of supporting high availability IT systems within a complex organisation and have the ability to communicate effectively to audiences of technical and non-technical colleagues, both internally and externally.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success .

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive Engaged' employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant .

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).



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