Deskside Support Engineer

1 week ago


Glasgow, Glasgow City, United Kingdom FDS, A DXC Technology Company Full time


We are currently looking for highly customer-focused and enthusiastic Desktop Engineer to support our client, predominately based on their site in Scotstoun and providing support to sites in Govan and Hill End when required.

This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance.

For this reason we are only able to progress with applications from British nationals.

As a Desktop Engineer you will be involved with:
out security audits of all devices holding data on the network by scanning and reporting– Installations, Moves, Additions and Changesof all in-scope managed devicesand Eyes Support to visually verify the state of managed devicesSupport including special project activities as they ariseManagement & Stock Managementthe lifecycle of loan user equipmentdirectly along side the client managing own workload whilst liaising with other teams or vendors to resolutionas a central point of contact for the customerand system fault diagnosis, analysis and fixresponsibility for stock usedEssential Skills and Qualifications:have, or be able to obtain UK GOV Security Clearance at SC levelclean UK Driving Licensetrouble shooting skillsexperience in a similar role with ITIL environmentSupport knowledge including Microsoft Windows XP/7/10 onwardscommunicator both face-to-face & over the phoneWindows Share\File permissionsconnectivity (E.g.

Android/IPhone)of SCCMknowledge of HP Workstation, Desktops & Laptopsbe able to deal productively with a high workload with minimal supervision Great attention to detailDesirable skills / qualifications:

Certification (MCSE/MCSA/MCP's)in relevant manufacturers hardware qualification (HP) Basic Network Knowledge (Patching, tracing switch information etc.)Now Ticketing System Experience This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.


As an FDS Employee you will benefit from:

benefits including, private medial and health insurance, basic cover paid by employereye test voucherspension schemeprotection after 6 months' service should you be off work due to serious illnessdays holiday rising by 1 day per year to max 25to purchase / sell additional holidayinsuranceAssistance Programme, free confidential advice covering a range of areas including mental health and financial support Apply now for consideration By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for.

Our Privacy Notice can be viewed on our website.

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