Secretarial Services Manager

3 weeks ago

Manchester, United Kingdom Owen Reed Full time

Location/s
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

Exeter, Manchester, Birmingham

Working Hours

Full Time

Days / Hours

Term

Permanent

Salary & Benefits

Experience Level

Intermediate

The Opportunity

The Secretarial Services Manager ("SSM") will be responsible for the line management and development of 6 Assistant Secretarial Services Managers ("ASSMs") and Personal Assistants ("PAs") across our UK Offices (circa. 50 heads). As Secretarial Services Manager, you will be someone who can work collegiately with others achieving buy-in and support from all levels. You will be involved in firm wide projects, software roll outs and process reviews as well as dealing with day-to-day tasks that may arise to ensure the secretarial function is aligned with the firm's strategy and business needs as they evolve.

What you will be doing

Strategic

Understanding key business challenges working closely with HR Managers, Office Managers, DPCManager and business support functions(Finance, IS, Marketing etc.)Seeking opportunities and support from all offices to leverage the Apprenticeship Scheme for secretarial rolesUnderstanding and analysing strategic business requirements to identify solutions and improvements to the overall secretarial function Identifying efficiencies and potential savings in relation to overall secretarial costsMeasuring ratios, assisting the recruitment team and redeploying resources to meet business needsBuilding an external network to maintain a comprehensive overview of the market including benchmarking salaries and incentives against competitorsChampioning changes as directed within the firm's management and acting as a positive force within the firmReinforcing the importance of each role in the national team of PAsTaking responsibility for attracting and retaining secretarial services talentOperationalDirect line management of ASSMs coaching and supporting their development to ensure they are equipped to manage and improve performance in their practice areasProvide a point of escalation for ASSMs on all people-related issues helping them to identify and resolve any absence, performance, capability or conduct issues in a timely manner (in conjunction with HR)Provide a point of escalation for ASSMs helping them to ensure practice areas receive proactive service delivery and excellence from their PAs Take responsibility for overall performance/market salary reviews including moderation across national teamsTake proactive steps to address any concerns regarding the morale and wellbeing of PAs in the department(s)/officeWork with L&D to ensure the framework of Learning & Development for the PA function meets the practice area/firm needs Support ASSMs to manage check-ins, three month and probationary reviews Ensure sufficient consultation with the business to develop innovative business solutions Review the role of the PA and continue to consult with the business to provide an effective business aligned administrative serviceProvide detailed management reports to measure service levels and improvements against headcount targetsManage secretarial capacity and utilisation encouraging teamworking and flexibility and agility in resource managementProvide a point of escalation for Heads of Section and Office Managers on any secretarial issues arising within the department(s)/officeWork with Section Heads/Office Manager/ASSMs to regularly review headcount and identify recruitment needs participating in interviews as requiredOversee the induction of all new PAs to the department(s)/officeCommunicate and reinforce management messages and demonstrate support for firm values and policiesSupport change and positively lead the PA team through any firm wide or department(s)/office changesEncourage Fee earners to use the relevant technology and adapt their working practices to make most efficient use of PA support to enhance service delivery to clientsKeep abreast of firm wide changes and initiatives by maintaining excellent working relationships with all Business Services teams Participate in other ad hoc projects and working parties as required by the firmShare knowledge, best practice and successesWhat you will needPrevious Secretarial Services Manager experience desiredDetermined and results drivenStrong presentation, communication and interpersonal skillsProject and change management experience desirable Proven persuasive, influencing and negotiation skillsExcellent people management skills and ability to build relationships at all levelsStrong business acumen and analytical skillsAbility to remain objective and professional at all timesAbility to gain trust and confidence of client groupsAbility to cope with pressure and conflicting demands on time and work under pressure to tight deadlinesYou will work under the firm's hybrid policy, however, the responsibilities of the role may require you to come into the office more often, in accordance with business needs.

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