Senior Process Improvement Specialist

5 days ago

City of Westminster, Greater London, United Kingdom Amazon TA Full time
Job summary
At Amazon, we're working to be the most Customer centric company on earth.

One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders.

Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible.

To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.

Come join the team and help us make history

We are looking for a Senior Process Improvement Specialist.

The role will play a vital role in advancing Amazon's unique culture and enabling the success of our Delivery Service Providers (DSP) within the high-growth, fast-paced Amazon Logistics organization.

The Fleet Planning Team is constantly reviewing the needs from new and existing DSPs and is allocating a varied mix of vehicles to support growth and this position will own critical scaling and infrastructural development programs to support that growth.

The Sr.

Process Improvement Specialist is required to influence a range of diverse tech and non tech stakeholders and their team's goals, conveying the defined deployment plans for various stakeholders (DSPMs, FMCs, Rental Suppliers, Variable Fleet, Demand Planning), always working backwards from their needs.

It requires strong negotiation skills with partner organizations (e.g. AMZL capacity teams and related tech teams) to prioritize the development of mechanisms to track and control deployment planning. Designing tech integration mechanisms and features, influencing other team's tech roadmap are key to support the team's growth.

Key functions for the role include:

  • Collaborating with senior stakeholders within Fleet Operations, Physical Supply Chain, Finance, Demand Planning, Supply Planning, Variable Fleet as well as various AMZL capacity planning functions on modelling and defining decisions to efficiently and cost effectively scale the tools and mechanisms that relate to deployments in the short/medium term (
  • Owning business critical integration technical integration work to enable multiple departments to scale towards their goals;
  • Design Data Visualization tools (Quicksight dashboards) to enable business reviews to happen successfully and ensure stakeholders engagement;
  • Owning or supporting "LEAN" planning initiatives (e.g. buffer/contingency reductions) as well as crosscountry and function processes such as mechanisms to audit vehicle count/health, Ad-Hoc request processes, defleet incentives, financial assessments.
The position is preferably based in Milan, Luxembourg, London, Paris or Munich.

We are open to hiring candidates to work out of one of the following locations:

London, GBR
BASIC QUALIFICATIONS - Proven experience in managing projects with high degree of tech complexity/dependencies.

  • Experience in business ownership, controlling and business analysis.
  • A proven track record of creating effective reporting and data analysis.
  • Strong analytical skills combined with proficiency in Excel and Data Mining/Visualization tools (Quicksight/SQL)
  • Excellent communications skills and a high bar for accuracy and detail.
  • Experience influencing and interacting with crossfunctional teams, particularly technical teams.
  • Ability to handle and prioritize when presented with a high volume of engagements.
PREFERRED QUALIFICATIONS - Understanding of fleet management and related KPIs

  • Experience in Supply Chain Management, Demand Planning, Supply Planning
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT.

If calling directly from the United Kingdom, please dial (tel:
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