Customer Service Apprentice

3 weeks ago

Edinburgh, Edinburgh, United Kingdom NatWest Group Full time

Join us as an Apprentice

  • Joining us in our Digital X team in October 2024, you'll be provided all the technical training you'll need to be successful in your role
  • You'll be part of our growing community of apprentices, benefitting from a supportive and collaborative working environment
  • You'll be joining our apprenticeship programme, where we'll support you to complete an externally accredited programme, Providing Financial Services L6, which will take you up to 21 months and will set you up with excellent career prospects
  • We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room - and if you value this too, there's a place for you with us
What you'll learn

Taking on an apprentice role could be a fantastic starting point or change for your career. You'll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings

Your learning journey will include:

  • How to proactively speak over the phone with customers to deepen relationships, resolve queries, as well as work with other areas of the organisation to meet customer needs
  • How to investigate and analyse queries accurately and raise with the relevant internal and external parties without delay, escalating where appropriate
  • How to promote new digital services to encourage customers to use these channels
What you'll do

Once established in the programme, we'll look to you to support other new apprentices, using your experience to guide and support them.

You'll also be:

  • Completing your learning plan on time, which may include passing exams, submitting workbooks and providing evidence of your development
  • Working closely with your apprenticeship learning provider and developing positive relationships with a wide range of colleagues
  • Developing your knowledge and capabilities to undertake the job
The skills you'll need

We're looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You'll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.

You'll also need:

  • The ability to maintain a strong customer focus
  • An innovative and creative mindset
  • Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions
  • An analytical, numerate, and logical skillset with the ability to adapt well to change
  • Good planning and organisational skills with the ability to prioritise and manage your time effectively
What else you need to know

An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study.

If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.

Eligibility

It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn't manage to achieve the desired grades or cannot provide evidence of your qualifications, then we'll help you to attain them during your apprenticeship.

80 UCAS points (A levels or BTECs in England and Highers or equivalent in Scotland)

How we'll reward you

You'll join on a competitive salary of between 23,940 and in addition you'll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from NatWest Group Benefits, our fully flexible reward programme.

You'll have a generous holiday entitlement of 28 days plus 8 bank holidays - you may be required to work bank holidays.

Visit our reward and benefits page for more information on the benefit packages we offer.

For more information read our Apprentice FAQs

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