Head of Controls

1 week ago

London, Greater London, United Kingdom Barbara Houghton Full time
It is essential that all applicants have worked for a bank within a Controls and Governance position. Any candidates that apply without this experience, cannot be considered.


Our client, an International Bank, is looking for a Head of Controls & Governances to join their team in London.

This is a hybrid position with up to 4 days in the officer per week.


The purpose of the role is to coordinate and ensure the smooth running and efficient management of the operating services across the Company and day-to-day support of the Deputy Chief Executive Officer & Chief Operating Officer.

The individual will coordinate and oversee first line Risk, Controls and Governance and also have internal responsibility for control failures investigations.


Key responsibilities / accountabilities:
Strategic involvement in Project Steering Committee meetings, providing highlights and solutions to the executive team when necessary.

Monitor bank wide projects including the T24 system upgrade and related system function enhancements.

Regularly review the Banks project profile.

Manage stakeholder relationships on behalf of the executive team to ensure successful project delivery.

Support in overseeing technology and information management functions.

Work with relevant personnel to keep abreast of all project costings and help manage potential cost overruns.

Monitor and apply regulatory requirements, industry best practise and standards.

Undertake deep dive reviews and assessments to identify potential vulnerabilities, making improvements where required.


Take ownership of Business Service maps and work with department heads to ensure periodic or trigger event updates are documented.

Supervise Vendor Management programme.

Define and oversee the execution of operational plans to support the overall business strategy. Maintain high operational standards and adhere to procedures at all times.

Help educate and build awareness of operational excellence.

Manage all internal audits, working closely with third party auditors.

Identify areas for audit.

Support in direct oversight of the FCAs Consumer Duty requirements.


Support for oversight, in ensuring both Compliance (2nd line) and the Retail Banking Business (1st line) are performing relevant tasks to.

Overall to help the Client avoid causing foreseeable harm and ensure good outcomes for consumers.

Plan and manage all administrative, financial and operational activities, while acting in an advisory role to support business decisions.

Prioritise and coordinate critical issues to find solutions before reaching the executive level.

Act as a liaison with stakeholders, providing insights into critical matters.

Take ownership of the administrative duties of the executive office.

Develop and maintain executive-level MI reports and dashboards to provide visibility into department performance, metrics and KPIs. Present reports as and when required.

Provide data analysis and metrics of the companys productivity to the executive team.

Assist with the forecasting of operational budget costs and monitor costs on an ongoing basis.

Review documents such as policies, procedures, company accounts and formal letters.

Assist in prioritising the Deputy Chief Executive Officer & Chief Operating Officers workload.

Skills and Experience:
A minimum of 10 years as a seasoned banker with hands on operational experience.

Knowledge of regulation and compliance matters in the UK market.

Knowledge of finance; financial controls in project management; and previous audit experience would be an advantage.

Very good knowledge of Project Management Planning; Communication and Digital skills.

Very good in Data Analytics.

Demonstrable knowledge of operational risk, operational resilience and business continuity standards.

Experience with budget management and understanding financial controls.

Experience preparing and reviewing documents for executives.

Strong understanding of governance structures within Banking.

Experience managing stakeholders at all levels.

Bachelors Degree or equivalent as a minimum.

For more information on this role please contact Judith Webb quoting ref 16772JW.

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