HR Advisor

5 days ago

Chester, Cheshire, United Kingdom Cpl Full time

Role: HR Advisor (MUST speak French or Italian)

Duration: 9 x Months

Location: Chester

Rate: £22 per hour

· Where Direct Access was not sufficient, perform intake of HR inquiries via multiple channels including case systems, chat, email, and telephony.

· Use discretion and independent judgement to advise the customer and determine best method of resolution.

· Provide employees and managers with policy advice, i.e. leaves of absence, new ways of work etc. as well as options to address issue.

· Guide manager on process for application of policy.

· Support execution of employee movement, employee status, payroll, benefits/leaves, PC1, 2 and 3, and compensation processes.

· Guide employees and managers to available resources, eg toolkits or training materials developed by HR Expertise Teams, as appropriate.

· Triage inquiry to ensure full understanding, and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.

· Ensure accurate policy representation in interconnected systems/processes.

· Provides feedback to assist in developing client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved Tier 1 communications, etc.).

· Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.

· Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.

· Provide high touch customer service that meets expected service levels and business performance goals.

· Champion direct access processes by using change management skills to influence Managers and Employees.

· Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.

· Prepare appropriate documentation to meet customer needs related to HR processes (can include change job letters, employee contract documents, severance letters, etc.).

· Ensure proper documentation of inquiries, root cause, and resolutions.

· Liaise with third party vendors as applicable to resolve customer inquiries.

· Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.

· Identify and report any call trends or product trends to the Team Lead or Supervisor.

· Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.

· Participate in scheduled and ad hoc training in order to improve policy and process acumen.

Must have experiences:

· Human resources operational experience.

General knowledge and understanding of HR policies, processes and Regional Employment Laws.

· Have worked in a rapid, fast-moving environment, which is both complex and changing.

Practical operational experience of HR processes, e.g., hire, payroll, benefits, performance

Have worked in a multi-cultural/multi-country work environment.

· Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs Previous experience working in a shared services environment preferred.

· Prefer HR speciality certification to demonstrate theoretical understanding and application of HR practices.

Desired Skills:

· Language Requirements beyond English: Proficiency in French OR Italian.

· Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs.

· Ability to accurately assess situations through customer interactions in order to coach, guide, or interpret the appropriate action or next steps.

· Demonstrated strong attention to detail.

· Highly computer literate with knowledge of HR systems and processes.

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