Housing Support Grant Information and Advice Officer Pembrokeshire

4 weeks ago

Pembrokeshire, United Kingdom HSG I&A Pemb Full time

Funded by the Housing Support Grant awarded to the Pembrokeshire County Council by Welsh Government. The vision for the Housing Support Programme is:

"A Wales where nobody is homeless, and everyone has a safe home where they can flourish".

The key part of the service is the delivery of housing related floating support for older persons within the county of Pembrokeshire. The objective of this service is to support people to remain living independently within their own homes and prevent or relieve homelessness wherever possible by providing dedicated housing orientated support interventions to older people, signposting complex/or legal work to appropriate 3rd sector partners.

The service is tenure neutral and will work with people who live in private rented accommodation, social housing or their own homes with the aim of building personal and wider community resilience and to live healthier and connected lives in their own homes as long as possible. Thereby, reducing the demand on social care, health and other statutory services.

The service will comprise a team of trained Housing Support Information & Advice officers, supported by a service administrator, who will provide both short term or long term support for people living within Pembrokeshire.

Service provision will be adaptable and could either be, face-to-face in the home/office, and/or telephone to meet the needs of the individual.

Key responsibilities of the role:

  • Provide advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
  • Provide support in managing financial issues, maximising income, payment plans, budgeting and claiming welfare benefits.
  • Provide support to older people to build personal and wider community resilience and live healthier and more connected lives in their own homes for as long as possible, thereby, reducing isolation, loneliness and increasing their independence.
  • Provide support with available housing options, e.g., private rented, social housing, shared accommodation.
  • Work with partners to obtaining aids and adaptations to assist individuals in remaining independent in their home and reducing the impact of frailty.
  • Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
  • Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
  • To provide and maintain statistical information and case records in line with data protection regulations.
  • Contribute to the maintenance of local information systems.
  • To work as part of a team with other advice staff and volunteers.
  • To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
  • To make home / outreach visits as necessary
  • To assist with the training and supervision of the advice volunteers.
  • Promote the service to local partners and those over 50.

Experience of delivering Welfare Benefits Advice is required.



Skills, Qualities, and Experience



Essential (E) or Desirable (D)



The ability to listen and communicate effectively and establish a good rapport with people.



E



A knowledge and understanding of the complex and difficult issues faced by older people living in West Wales



E



An understanding of housing related issues and what options are available.



E



An awareness of primary legislation in Wales seeking to address these issues.



E



A broad understanding of health and social care issues for older people and those who care or support them



E



Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc



E



The ability to work objectively, in a person-centred way, effectively liaising with others including but not limited to clients, their carers, health and social care professional, other providers of service, etc



E



The ability to work with a high degree of autonomy; to manage time effectively and prioritise referrals that target those in greatest need.



E



Experience of and commitment to collaborative working and co-production.

The ability to make home visits as necessary.



E



Knowledge of the welfare benefits framework and the ability to undertake benefits checks and provide advice to level 3 of the advice framework.



E



A knowledge of the framework and organisation of service providing agencies relevant to older people living with Dementia and their well-being needs across Dyfed



D



Spoken and written Welsh to a minimum of level 3.



D



Previous experience of working with older people.



D



Additional requirements

  • Satisfactory Enhanced DBS check and personal references
  • Current full UK driving licence and full use of a car for work purposes with the appropriate business insurance cover in place

This job description is intended as a summary of the main elements of the job described. They may be varied from time to time in consultation with the job holder without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

  • Housing Support Grant Information and Advice Officer Pembrokeshire

    1 month ago

    Pembrokeshire, United Kingdom HSG I&A Pemb Full time

    Funded by the Housing Support Grant awarded to the Pembrokeshire County Council by Welsh Government. The vision for the Housing Support Programme is: “A Wales where nobody is homeless, and everyone has a safe home where they can flourish”. The key part of the service is the delivery of housing related floating support for older persons within the...

  • Housing Support Grant Information and Advice Officer Pembrokeshire

    4 weeks ago

    Pembrokeshire, United Kingdom HSG I&A Pemb Full time

    Funded by the Housing Support Grant awarded to the Pembrokeshire County Council by Welsh Government. The vision for the Housing Support Programme is: “A Wales where nobody is homeless, and everyone has a safe home where they can flourish”. The key part of the service is the delivery of housing related floating support for older persons within the...

  • Housing Standards Officer

    3 weeks ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    We are looking to recruit a Housing Standards Officer specialising in empty properties to our Housing Standards and Empty Properties Team on a permanent, full-time basis. The purpose of the post is to lead on empty homes within Pembrokeshire, maximising the return of empty properties to beneficial use thereby improving the supply and quality of...

  • Housing Officer

    4 weeks ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    Advertised are two full time, fixed term posts ending in March and September 2025. These are excellent opportunities to work within the Housing Advice Team which provides a statutory service assessing the housing circumstances of customers presenting to the Local Authority. This is in accordance with Part 2 Housing (Wales) Act 2014 and in line with the most...

  • Housing Officer

    4 weeks ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    This is a permanent, full time post, required for 37 hours per week. The Housing Advice Team provides a statutory function to assess the housing circumstances of customers presenting to the Local Authority. This is in accordance with Part 2 Housing (Wales) Act 2014 and in line with the most recent Code of Guidance for Local Authorities on the Allocation of...

  • Housing Officer

    4 weeks ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    Advertised are two full time, fixed term posts ending in March and September 2025. These are excellent opportunities to work within the Housing Advice Team which provides a statutory service assessing the housing circumstances of customers presenting to the Local Authority. This is in accordance with Part 2 Housing (Wales) Act 2014 and in line with the most...

  • Housing Officer

    4 weeks ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    This is a permanent, full time post, required for 37 hours per week. The Housing Advice Team provides a statutory function to assess the housing circumstances of customers presenting to the Local Authority. This is in accordance with Part 2 Housing (Wales) Act 2014 and in line with the most recent Code of Guidance for Local Authorities on the Allocation of...

  • Information and Advice Officer Pembrokeshire

    1 week ago

    Pembrokeshire, United Kingdom Age Cymru Dyfed Full time

    The key part of the service is to provide a high-quality information and advice service, with case work (level 4), to older people and their carers To assist in the provision of a high-quality Advice Case Work service for older people and their carers. Act for the client where necessary by calculating entitlement, negotiating, drafting, and writing letters...

  • Information and Advice Officer Pembrokeshire

    1 month ago

    Pembrokeshire, United Kingdom Age Cymru Dyfed Full time

    The key part of the service is to provide a high-quality information and advice service, with case work (level 4), to older people and their carers To assist in the provision of a high-quality Advice Case Work service for older people and their carers. Act for the client where necessary by calculating entitlement, negotiating, drafting, and...

  • Information and Advice Officer Pembrokeshire

    4 weeks ago

    Pembrokeshire, United Kingdom Age Cymru Dyfed Full time

    The key part of the service is to provide a high-quality information and advice service, with case work (level 4), to older people and their carers To assist in the provision of a high-quality Advice Case Work service for older people and their carers. Act for the client where necessary by calculating entitlement, negotiating, drafting, and writing letters...

  • Information and Advice Officer Pembrokeshire

    1 month ago

    Pembrokeshire, United Kingdom Age Cymru Dyfed Full time

    The key part of the service is to provide a high-quality information and advice service, with case work (level 4), to older people and their carers To assist in the provision of a high-quality Advice Case Work service for older people and their carers. Act for the client where necessary by calculating entitlement, negotiating, drafting, and writing letters...

  • Information and Advice Officer Pembrokeshire

    2 days ago

    Pembrokeshire, United Kingdom Age Cymru Dyfed Full time

    The key part of the service is to provide a high-quality information and advice service, with case work (level 4), to older people and their carers To assist in the provision of a high-quality Advice Case Work service for older people and their carers. Act for the client where necessary by calculating entitlement, negotiating, drafting, and...

  • Housing Standards Officers

    1 month ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    Trainee Housing Standards Officer - Assistant Housing Standards Officer - Housing Standards Officer We have one post available in our Private Sector Housing Team at either Trainee Housing Standards Officer, Assistant Housing Standards Officer or Housing Standards Officer Level. This is a full time permanent position, 37 hours a week based in...

  • Housing Standards Officers

    4 weeks ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    Trainee Housing Standards Officer - Assistant Housing Standards Officer - Housing Standards Officer We have one post available in our Private Sector Housing Team at either Trainee Housing Standards Officer, Assistant Housing Standards Officer or Housing Standards Officer Level. This is a full time permanent position, 37 hours a week based in...

  • Housing Support Assistant

    4 weeks ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    This is a full time, fixed term position required for 12 months until 30.06.2025. We are looking to appoint a Housing Support Assistant to join Pembrokeshire County Council’s Housing Support Team. You will be integral in provide administrative and operational support to a busy service which covers Housing Advice, Allocations, Housing Register, Customer...

  • Housing Support Assistant

    1 day ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    This is a full time, fixed term position required for 12 months until 30.06.2025. We are looking to appoint a Housing Support Assistant to join Pembrokeshire County Council’s Housing Support Team. You will be integral in provide administrative and operational support to a busy service which covers Housing Advice, Allocations, Housing Register, Customer...

  • Skills Adviser in Pembrokeshire

    1 month ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    Futureworks is looking for talented, motivated people to join our team of Skills Advisers delivering the Shared Prosperity Fund 'Skills Futures' project. We have opportunities for those who have experience of teaching, training, assessing and/or quality assurance of vocational qualifications. The project focuses on key priority employment sectors for...

  • Skills Adviser in Pembrokeshire

    4 weeks ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    Futureworks is looking for talented, motivated people to join our team of Skills Advisers delivering the Shared Prosperity Fund 'Skills Futures' project. We have opportunities for those who have experience of teaching, training, assessing and/or quality assurance of vocational qualifications. The project focuses on key priority employment sectors for...

  • Systems Officer

    3 weeks ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    An exciting opportunity has arisen to appoint a Systems Officer to join Pembrokeshire County Council’s Housing and Public Protection service. You will provide IT and system support to a busy service, which covers Housing, Public Protection and Grants. The benefits will include, access to government pension schemes, 25 rising to 31 days annual leave...

  • Public Protection Officers

    4 days ago

    Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

    Trainee Public Protection Officer - Assistant Public Protection Officer - Public Protection Officer We have one post available in our Private Sector Housing Team at either Trainee Public Protection Officer, Assistant Public Protection Officer or Public Protection Officer Level. This is a full time permanent position, 37 hours a week based in...