Housekeeping Supervisor

Found in: beBee jobs GB - 2 weeks ago


London, Greater London, United Kingdom Hilton Hotels Full time
Housekeeping Supervisor

A Floor Housekeeper is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

As a Floor Housekeeper, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Housekeeper will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise Room Attendants
Daily allocation of rooms and deep cleaning tasks to team members
Manage guest requests, including VIP amenities and communicating them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards
Aware of all room categories and amenities
Achieve positive outcomes from guest queries in a timely and efficient manner
Carry out lost property procedures
Ensure guest laundry is cleaned and delivered in a timely manner
Report maintenance issues to Maintenance/Engineering Department
Assist Head Housekeeper with training requirements
Represent the needs of the team to others in the hotel
Be environmentally aware
Comply with hotel security, fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships
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