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Logistics & Service Coordinator

4 months ago

Aberdeen, Aberdeen City, United Kingdom Reed Full time

Are you ready to take your logistics career to the next level? Look no further At InXpress, we're seeking a Logistics Coordinator who combines foundational knowledge with practical experience. As a pivotal player in our team, you'll ensure the seamless flow of goods and services, optimising deliveries for our customers.

Benefits:
• Hybrid 3 days out of 5 (Once trained)
• Customer Service Bonus
• Monday - Friday

Responsibilities Include:
• Providing first class logistics service to our customers across Aberdeen, Dundee and Fife.
• Management and handling of all support calls and emails, including full investigation, replication.
• Identification of user training issues.
• Training on the use of our internal and external software solutions.
• Considering and planning the most effective route for freight.
• Organising the transportation of freight between intermediate destinations.
• Tracking the movement of freight using our bespoke software.
• Reporting back to clients, keeping them up to date with the progress of goods.
• Deciding on the best way to package stock, taking into account factors such as weather, terrain and type of goods.
• Taking appropriate measures for the movement of delicate goods and advising customers accordingly.
• Checking countries' legal requirements to make sure all the appropriate documentation (e.g insurance and customs forms) are valid and compliant.
• Staying up to date with relevant political activities and legislation that might impact the transportation of freight.
• Organising payments or processes transactions on behalf of the client, such as freight charges.

Essential Skills/Experience:
• A flair for problem solving and troubleshooting.
• Ability to multi-task and prioritise jobs in a constantly changing environment.
• Attention to detail.
• Friendly, enthusiastic and a good team player.
• Excellent interpersonal and communication skills.
• Ability to remain calm when faced with difficult situations.
• Self-motivated and willing to take the initiative.
• Organised, capable and highly efficient to ensure prompt response times.
• Previous experience of Microsoft Office 365 with high proficiency.

Desirable Skills/Experience:
• Knowledge of the shipping / logistics industry.
• Previous experience of helpdesk support or sales in a customer facing environment will also be considered