Birmingham

1 month ago

Birmingham, Birmingham, United Kingdom Selfridges Full time

Job Description

A bit about the role:

As a Private Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. Equipped with a clienteling mindset, you proactively seek opportunities to elevate the experience for customers shopping across the store while nurturing the relationship with existing clients in an authentic way. A member of the Retail team and a trusted advisor to your clients, you are knowledgeable on all things Selfridges from our extraordinary product offering to our exciting range of services and exclusive events and reasons to visit.

As a Private Client Consultant, you will:


•Focus on building a credible client book by nurturing existing client relationships and proactively recruiting new clients from across the shop floor


•Engage clients in the world of Selfridges and encourage frequency by introducing clients to new products and experiences across the store. Champion accurate data capture and consistently encourage opt in to unlock benefits to the customer.


•Host appointments booked online by our customers and focus on getting to know the customers better and proactively following up to build relationships and drive retention


•Create the extraordinary by delivering the Selfridges Experience to your customers by actively engaging them around the VIP programme and encouraging them to attend events and understand the benefits on offer to them


•Be responsible for preparing areas where hosting clients, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival


•Advise your clients on the latest products and trends across divisions, delivered through different service propositions such as hosting instore appointments, remote selling and virtual appointments


•Elevate the client experience by working confidently and collaboratively with brand partners across the business and team members across the store for whom you are a recognised and trusted member of the team


•Be flexible, and being shop floor based, able to step in and support the front of house team to deliver extraordinary service

A bit about you:

Mandarin speaker as well as fluent English

Have an existing Client book that shops with you regularly

A great communicator. You will adapt your style and service to suit customer needs and preference. You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests


•A sales and service expert. You'll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service across the store


•Connected. You understand the importance of building relationships across front and back of house teams and our brand partners. You see the value in growing and maintaining your network to elevate client experience


•Tech savvy. You embrace the clienteling tools provided to manage your client book and understand the potential of using an omni-channel approach


•Curious. You will seek to discover more about your clients and their preferences, and you will seek opportunities to deepen connections and acquire new clients from your clients network & VIP event opportunities


•Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.


•Knowledgeable. Stay ahead of the latest trends store events and activity and continuously broaden your product knowledge across the store and beyond by taking every opportunity to expand your product knowledge, and being aware of competitor activity


•Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation


•An example of our values, a trusted and respected team member


•This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

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