Customer Success Guide

4 weeks ago


Dublin, Dublin City, United Kingdom salesforce Full time
Responsibilities

Deliver 1:1 Expert Coaching Sessions

Action Best Practice Insight
Product Adoption
Technical guidance
Adoption Guidance
Drive Success Engagements
Contribute to internal and external program content

Required Skills & Preferences

2+ years of relevant work experience in a similar industry [SAAS]
Strong written and verbal communication and presentation skills
Solution-Focused Problem Solving
Strong technical competence, ability to learn and distil complex products
Experience consulting with end users and C-Suite
Proven ability to manage time and prioritise activities while working in a high-performance environment
Understanding of business analysis, change management, user adoption, release management, and governance
Ability to research, conduct deep dive discover
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