Individual Giving Officer

3 weeks ago

London, Greater London, United Kingdom Versus Arthritis Full time

Hours: Full-time, 35 hours per week

Benefits: Read more about the excellent benefits we offer on profile page

Travel: You will be required to work in the London office 40% of your contracted hours. There will be occasional travel to Chesterfield or other areas of the country for team away days (2-3 times a year).

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Do you enjoy creating print campaigns to inspire supporter loyalty, by telling real life stories? Do you love testing and learning about what makes a mass audience tick, whilst understanding individual motivations to give? Do you have experience in Individual Giving fundraising or similar experience from outside of the charity sector? If so, then this role is for you.

About the role

Our Individual Giving programme includes cash appeals, regular giving, weekly lottery, retention pieces (including a supporter magazine), and more.

We need your help to deliver insight-led creative campaigns across print media for a mass donor audience, aiming to grow supporter loyalty and inspire repeat donations and repeat actions across our products. You will use data to test and learn, optimising opportunities for our community to support.

You'll join the small but mighty Individual Giving team, aiming to raise over £1.3 million in 2024/25, with ambition to grow in the future. Together with the Mass Engagement and Fundraising team, we strive to raise money to improve the lives of people with arthritis.

About you

If your knowledge, skills and experience include the following then we'd love to hear from you:

  • Experience of planning and delivering engaging, innovative insight-led campaigns across print media channels, within a charity or commercial setting.

  • Supporter or customer-led with a track record of developing retention or loyalty plans to inspire people to donate, purchase, or take non-financial actions.

  • Enjoying developing content, with a critical eye, that is relevant and engaging for different audiences.

  • Passionate about working with data and insights to understand audience needs and motivations, to help make campaigns more relevant and effective.

  • Managing multiple projects and conflicting priorities, whilst delivering to a high standard.

  • Working well with budgets, tracking financial and other metrics and working to improve ROI.

  • Working collaboratively with colleagues across levels and confidently with external agencies.

  • Being a proactive team-member, bringing ideas to the table, supporting and constructively challenging colleagues.

  • Acting as an advocate for people with arthritis, always creating opportunities to hear the voices of those with lived experience.

  • Feeling as comfortable embracing failures as you are with celebrating success

    *As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

    Benefits

    Your excellent benefits include:

    • Flexible hours, environments and working practices to promote a healthy work/life balance.
    • Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
    • Simplyhealth cash plan.
    • Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
    • Learning and personal development opportunities.
    • Competitive annual leave, with the option to buy/sell up to five days per year.
    • Generous pension plan, with employer contribution of up to 10%.
    • Life Assurance plan (4 x salary).

      Interview

      Interview dates to be confirmed.

      As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

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