Business Development Officer

4 weeks ago

Salford, Salford, United Kingdom North West Employers Full time

North West Employers are looking for an enthusiastic and project driven professional to join us in our Business Development Team. The role is an exciting and fast paced integral part of our day to day business. It includes administration and management of creative campaigns, communicating key calendar events and services to our members and building relationships with suppliers, venues and other North West Employers partners.
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Role Profile

Work as part of the Business Development team to provide high quality and customer-focused project and administrative support to the organisation to protect and retain core business, support new business and ensure our members and customers consistently receive the best possible products, services & outcomes from North West Employers.

Use project co-ordination skills to manage a range of activities and events across the business. Liaise with internal colleagues, customers, commissioners and associates to ensure services and products are delivered in a timely manner. Proactively respond to customer enquiries and promote and support all aspects of our business delivery.

Support the Business Development Managers in making sure processes and services are quality assured and that feedback and learning from members, customers and associates is captured and responded to. Maintain up to date information on the Customer Relationship Management system to ensure we have accurate data for customer intelligence and financial purposes.

This role has a career pathway, with an opportunity to develop into a Business Adviser role, providing specialist advice and support in our key business areas.

Scope of Role

Provide programme support and updates to the Business Development Managers to ensure all services meet the clients needs, are delivered on time and in a professional mannerWork closely with the associate delivery partners and partner organisations, ensuring that all contracting information is secure prior to delivering programmes of workEnsure all project information (associate commission, invoice value) is available, accurate and up to date to provide a seamless service that enables release to invoicingDesign and implement effective quality assurance processes to provide intelligence on the quality and impact of delivery of our products and servicesEnsure all quality review information is efficiently processed, enabling themes to be identified and any issues are highlighted and addressed in conjunction with the Business Development Managers and used to inform further product or service developments. Carry out initial liaison with the client on any quality concernsAct as the primary contact for designated programmes and areas of workLiaise with customers –fielding telephone calls, responding to queries and maintaining accurate and up to date electronic records across all service areasProvide proactive and efficient project and administrative support to the organisation in relation to meetings and events, e.g. venue bookings, joining instructions, materials, greeting visitors, producing virtual sessionsRespond efficiently and effectively to requests for information on all services and productsEnsure costs remain within agreed budgets, providing financial information as required and highlighting any issuesSupport the preparation of proposals, tenders and pitchesEnsure up to date knowledge of all products and servicesPull together costings and quotes for paid activitySupport the organisation with information on performance against income generationProactively promote the business using social media, promotional material and website contentAny other duties as required that are commensurate with the roleFunctional CapabilitiesEvents managementAdministrationProgramme and project co-ordinationCustomer serviceSalesRelationship managementCapability and Skill RequirementsAbility to work as part of a team and establish good working relationships at all levels both internally and externallyExcellent organisational skills with the ability to prioritise, multi-task and manage own workloadCommercially aware of the needs of our business and impact of actions on profitability and cost recoveryAbility to work and act on own initiativeGood interpersonal skills with the ability to demonstrate excellent communication skills both orally and written at all levelsAbility to develop effective administration and support systemsKnowledgeable about all of our services and productsAble to work in a pressured environment ensuring attention to detail is maintained and meet agreed deadlinesAppropriate level of data protection, security awareness and confidentiality awareness Advanced IT Skills in MS Office including Word, Excel, PowerPoint, OutlookProject management experience

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