Head of HR Operations

4 weeks ago

Belfast, United Kingdom Queen's University Belfast Full time

Head of HR Operations

People and Culture

Ref: 24/111794

Duration: Permanent

Hours: Full-time

Salary: To secure the highest calibre appointment, an attractive remuneration package, commensurate with the seniority and responsibilities of the role will be provided.

At Queen's, our people are recognised as central to all we do, with the University's Strategy 2030 identifying them as one of the key strategic enablers fundamental to achieving our ambition to shape a better world through life-changing education and research.

In the People and Culture Directorate, we are committed to creating a dynamic organisational culture, that promotes equality, diversity and inclusion, based on the University's core values of Excellence, Connectivity, Ambition, Respect and Integrity, which enables all our people to thrive, with a continued focus on high performance, development, engagement, and wellbeing.

Reporting to the Chief People Officer, the Head of HR Operations will have significant influence working closely with key University leadership and will play a key role in informing Queen's people strategies.

You will be instrumental in creating and implementing an employee experience that demonstrates the value we place on our people.

Working across the institution, supporting academic Faculties and professional support Directorates, you will be a change agent, who thrives working in an inclusive culture that promotes efficiency, autonomy, and impact. You will play a pivotal role in creating ambitious strategies, digitally-enabled, effective processes with clear and consistent governance to transform the employee experience and realise efficiencies. An authentic leader, you will develop meaningful relationships with staff, stakeholders, and trade union colleagues alike.

The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria:

  1. A relevant degree (e.g. in Human Resources or Business-related discipline) or equivalent.
  2. Current professional membership of CIPD at Chartered Membership level of CIPD or above.
  3. A proven track record of working at pace to lead transformational change across multi-disciplinary teams and in partnership with a wide variety of stakeholders harnessing new and innovative approaches and technologies to deliver demonstrable improvements in the efficiency and effectiveness of the service within a large, complex and diverse organisation.
  4. A proven track record of developing, implementing and evaluating successful and dynamic people strategies, policies and procedures to deliver positive strategic outcomes.
  5. A proven track record at a senior level of successfully leading and managing the People/Human Resources portfolio Resources in a large, complex and diverse organisation and the ability to motivate and inspire a large team.
  6. A proven track record of undertaking representational role and relationship management at the highest level with key stakeholders both internally and externally.
  7. A proven track record of formal consultation with trade unions, to influence and negotiate desired outcomes.
  8. Evidence of successful project management to include budgets, reporting and evaluation.

    In the above criteria - A large/complex organisation is defined as one with an annual turnover exceeding £50 million and 500+ employees.

    Please note the above are not an exhaustive list. For further information about the role including all essential and desirable criteria please visit our website.

    Key Dates

    Closing Date: 19/04/2024

    Further Information

    Informal enquiries may be directed to Caroline Young, email

    At Queen's our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.

    We offer an excellent employment package that includes:

    • Great terms & conditions
    • Pension schemes
    • Flexible working by enabling you to design your working week in collaboration with your manager through a blend of remote and office working
    • Family-friendly initiatives
    • Career development opportunities
    • Support for health & mental wellbeing
    • Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays)

      Further information on our attractive package can be found at

      Queen's University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.

      We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion, please visit: ; and

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