Cash Office Coordinator

4 weeks ago

London, Greater London, United Kingdom KidZania London Full time

Salary – Competitive Circa £23,000 per annum, depending on experience

Location - KidZania London, Westfield Shepherd's Bush

Job Type - Permanent, Full-time, working 5 of 7 days per week (inc. of some weekends)

About Us

KidZania is no ordinary city. It's an exhilarating 'Edu-tainment' filled child-sized destination where kids' dreams come alive through interactive role play and exciting reality-based activities. We empower and inspire children to explore future career choices while having an absolute blast

With 28 locations worldwide, from Mexico City to Tokyo to London, KidZania welcomes over 9 million visitors each year, with 8 more facilities on the way. We're on a mission to transform young minds and create a better world.

At KidZania, we believe in the power of collaboration, fun and making a meaningful difference.

What's In it for you?

A working culture that values your strengths, prioritises your personal development and does not micromanage. We trust our people to do their best for the company and empower them. We don't take ourselves too seriously and believe in kindness, respect, honesty, collaboration and having fun. You'll be able to tap into a network of talented people and witness the development and roll out of new initiatives as we grow and expand KidZania London brand. Opportunities to learn are extensive and there is nothing we love more than a go getter.

Are you ready to play a pivotal role in shaping the future for thousands of children and teens every year? Come and join us

KidZania's values are our shared beliefs about behaviours that are key to how we deliver against our objectives and help us achieve our vision and strategy, shape the way we deliver our functions and are integral to the way we interact with each other, professional stakeholders and the public.

KidZania is a Mindful employer, taking the lead and championing in positive mental fitness at work.

We are also a member of the Disability Confident Charter committed to ensuring an inclusive and supportive working environment that is free from any form of discrimination.

We Employ People of Difference. Please let us know if you require additional access arrangements during the recruitment process.


Job Purpose

The Cash Office Coordinator will work as part of a small team and be responsible for cashing up the days takings, investigating and reporting of overs and shortages. Will provide support to guest experience manager and maintain network across the site and be an extension of the Finance Team.

Key Responsibilities

  • Ensure all takings entering the Cash Office are balanced with the cash held and cash banked. Identify shortages and overs and report to relevant departments and managers.
  • Ensure the insurance limits are not exceeded for cash holdings, and compliance of all staff with insurance requirements and security procedures.
  • Conduct random checks within cash handling departments to reduce risk of theft.
  • Review all cash office paperwork technical, accuracy and presentational aspects are to excellent standards for external audit purposes.
  • Provide support to the operations team with the processing of cash refunds within the facility.
  • Conduct cash lifts and change runs when requested by operational teams.
  • Prepare and create floats for the following day for collection by the relevant department Coordinators.
  • Compile weekly reports to meet deadlines
  • Support with departmental training and ongoing coaching for continuous improvement and excellent Customer experience.
  • Manage staff rotas and maintain all staff records for payroll and HR recording. Assist management in assessments and performance feedback as and when required.
  • Provide outstanding service to customers internally and externally, providing an efficient service for the effective operation of the business.


Essential Criteria

  • Attention to detail, with the ability to produce reports and presentations.
  • Experience in a Finance/cash counting environment and or customer service facing environment.
  • Proficient with Microsoft Office eg. Excel, Word.
  • Good communication Personal credibility, interpersonal skills
  • Able to work in a busy and fast paced environment.


Desirable Criteria

  • Similar background preferably within the attractions, hospitality, entertainment, retail sectors
  • Experience in coaching, developing and training


BENEFITS

Some of the fantastic benefits available for this role include:

  • Fun and Inspiring place to work
  • 25 days annual leave, plus recognised Bank Holiday
  • Employee Assistance Programme - A 24-hour telephone and online service for specialist advice and counselling services. This service is available 24 hours a day, 365 days a year.
  • Training and Career Development opportunities
  • Company Pension Scheme
  • Westfield Discounts
  • Free and Discounted KidZania Tickets
  • 25% Discount in our retail shop and KidZania Birthday Parties
  • 60% Discount in our internal food and beverage outlets
  • 20% Discount at Hilton Kensington stays
  • + more such as discounts to Red Letter Days, Buy a Gift

Brief description of the selection process:

Join us for a two-stage interview process, starting with a virtual first stage interview so you can decide if our vibe is your vibe

Are you ready to take KidZania London into its 8th year and beyond, transforming the hopes and dreams of the next generation while fulfilling your own career aspirations?

Apply now at and join the KidZania London team today

Learn more about KidZania at

For more information, please contact

We are an equal opportunities employer. Please let us know if you require additional access arrangements during the recruitment process.

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