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Head of Client Accounts
3 months ago
Following continued and significant growth the lettings business is seeking an experienced individual with the appropriate financial/accounting qualification who can lead the overall service and drive results, supporting the large lettings teams across multiple locations with rent collection, banking, purchase ledger, credit control and reporting. The ideal candidate will be a multi-faceted individual who is able to offer expertise in the areas of customer service and operational excellence with a particular focus on compliance matters.
This key role is responsible for the leadership of the Clients Accounting function, process, service levels and risk management. You will be reviewing relevant client service processes to identify efficiencies and improvements required to service levels, identifying risk, reporting on the Risk Register. Working with the Manager of Client Accounts, Lettings Compliance, and the Lettings Operations Director on necessary action, lead relevant projects and ensure delivery of objectives.
The objectives for the role cover compliance, operational oversight and financial reporting including
Duties
Ensure all controls and transactions are in line with statute and relevant standards in addition to that of the client money policy of Savills, the Royal Institution of Chartered Surveyors (RICS), ARLA Property mark and where applicable the Financial Conduct Authority (FCA).Assess, report and act on risk and compliance issues within the Work with the compliance team to establish and formulate the Risk Register and ensure the client accounts team are updated on a regular basis.Ongoing review of processes, independently reviewing the internal and external service of the client accounts team.Leading, managing and developing the client accountingLead relevant projects and assist with tasks for the Lettings LeadershipEnsure that operating procedures are clearly defined/documented, process mapped, communicated and trained across the department.Develop and implement a strategy for the ongoing progression and development of the client accounting service including standards for consistent high quality service delivery.Ensure accurate and timely financial reporting across all clients and to the business working closely with the Savills UK finance team.Reconciling bank statements and other financial recordsPreparing and maintaining accurate financial records for clientsManaging client accounts and ensuring timely paymentsPreparing tax returns and other financial reportsResolving financial discrepancies and ensuring compliance with relevant regulationsCommunicating with clients and responding to their inquiriesLiaising with external bodies such as HMRC, and auditorsCollaborating with other teams such as tax and audit teams
Qualifications
An appropriate financial/accountingMaintain any qualifications required for theMaintain membership of any required professional
Experience
Responsibility for strategic growth ofProven ability to develop skills and enable personal and professional growth ofCoaching approach to management andRegular communications and meetings with teamEffective delegation for maximumThat they are a people motivator, able to create successful team working and performance and engagement.Experience of successful conflict management and performance
Technical experience:
Prior client accounting experience preferably within the property sector, but notStrong IT/technical skills with good understanding of shared accounting and management IT
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