Caseworker

1 month ago


Crewe, Cheshire East, United Kingdom Railway Benefit Fund Full time

Railway Benefit Fund (RBF) are a benevolent charity who have been helping railway workers and their families for over 160 years. We are here for the rail industry through tough times by providing financial grants for those struggling to afford the essentials in life. Our work focuses on the provision of grants to rail families; supporting those facing tough times by alleviating immediate financial hardship and funding support to assist wider well-being.

The Caseworker will work in the Services Team to provide an effective support services to our beneficiaries. This will involve supporting beneficiaries with grant applications, grant administration, handling initial enquires for support by phone, email and post, and referrals and signposting to RBF partnerships and external agencies.

As RBF Caseworker you will ideally have:

  • The ability to provide a non-judgmental, practical and supportive welfare service to beneficiaries of the charity.
  • An understanding of how to manage caseloads and knowledge of welfare benefits, including those related to disability and hardship.
  • The skills required to be the first point of contact for all grant and support enquiries via telephone, post, or digital.

    To apply, please submit your CV and a covering letter to Ryan Morgan, Services Manager at Railway Benefit Fund.

    The closing date for applications is Monday 17th June 2024.

    Interviews will be held at our Crewe Office on 25th June 2024.


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