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Quality and Technical Team Leader

4 months ago

Wrexham, Wrexham, United Kingdom Zest Business Group Full time

A leading Optical manufacturer based in Wrexham are looking for a full time Quality and Technician Team Leader to join the team.

As a qualified Dispensing Optician you will work as part of the Customer Services Team providing technical advice to both internal colleagues and external customers across the UK.

Dispensing Optician - Typical duties involve;

  • To work in line with the business objectives and ensure that key performance indicators are met
  • To identify and implement process improvements related to Quality returns that will improve service and communication to Eye Care Practitioners.
  • To produce monthly reports for production and non-production related customer return rates to feed into the management review
  • To develop a high understanding of both internal and external customer needs
  • To continue to develop an empowered team to own problems and actively seek solutions
  • Support the team in introducing new systems and processes
  • To project manage relevant new processes that will improve the overall service offer to ECP's
  • To answer technical questions and queries that may be given by ECP's
  • To train the customer service team to answer technical questions
  • To run the staff frame clinic.

Dispensing Optician - Requirements

  • Qualified Dispensing Optician
  • High level understanding of Customer Service processes
  • Excellent people skills.
  • Relevant personal development activities; ILM, NVQ, supervisory training.
  • Good IT skills.

Dispensing Optician - Salary and Additional Info

  • Salary between 32,000 to 35,000
  • Mainly Monday to Friday - 8.45am to 5.14pm
  • Only 1 in 4 Sats required
  • 45 minute lunch
  • Private Medical Insurance
  • Life assurance
  • Full time in the office
  • Team of 35 people within the customer service team

This is an excellent opportunity for a Dispensing Optician candidate to work within a different environment, whilst still ensuring you offer excellent standards of customer service at all times.

To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible.