Loyalty Program Manager

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Senior Loyalty Program Manager

At Expedia Group we aim to be the most rewarding place to book travel. In 2023, we launched One Key in the US market, a single loyalty program across our brands. We are looking for a Loyalty Program Manager to join us and be a key part of driving the core proposition behind our loyalty program as we continue to expand One Key globally .

This role is based in London and reports to the Director, Loyalty Programs within the Traveler Engagement and Loyalty ( TEaL ) team.

What you'll do:

Bring your experience and best practices from previously having worked on a complex loyalty program.

Proactively interpret and leverage research, competitor insights and loyalty data points to strategically evolve the loyalty proposition driving improvements in member engagement.

Partner with stakeholders on business modelling for initiatives, in turn prioritising roadmap deliverables

Write and socialise clear business requirements for product and technology partners.

End-to-end delivery of key roadmap initiatives and going beyond the minimum viable product.

Understanding of existing legacy programs and program rules.

Maintain close partnership with legal teams.

Go-to person in TEaL on the loyalty value proposition and comprehensive understanding and documentation of program logic.

Achieve key loyalty KPIs and ability to deep-dive on what drives these.

Who you are:

7+ years of experience managing and leading large scale loyalty marketing projects

A real passion for understanding for loyalty and solving traveller problems using data and insights

The ability to work cross-functionally and influence others

To be adapt at tackling unstructured problems and finding solutions

Strong business insight and experience in marketing strategy or analytics

A strong understanding in developing and delivering engaging loyalty propositions

Ability to perform and prioritise in a dynamic and ever-changing environment

To be a dedicated, high-energy, innovative, self-starter looking to have a significant impact on business

Excellent presentation skills and enjoy constructing and delivering a story to senior leaders

Ability to determine tangible actions and drive delivery through a cross-functional team

Strong business insight and experience in marketing strategy or analytics

A strong understanding in developing and delivering engaging loyalty propositions

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, , and Expedia Cruises.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is .Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Senior Loyalty Program Manager

Are you excited by the opportunity to take our business to the next level delivering value, unforgettable travel experiences and unlocking new business opportunities? Do you have a passion for the traveller and our partners, and a curiosity for what makes them tick?

At Expedia Group we aim to be the most rewarding place to book travel. In 2023, we launched One Key in the US market, a single loyalty program across our brands. We are looking for a Loyalty Program Manager to join us and be a key part of driving the core proposition behind our loyalty program as we continue to expand One Key globally .

This role is based in London and reports to the Director, Loyalty Programs within the Traveler Engagement and Loyalty ( TEaL ) team.

What you'll do: Bring your experience and best practices from previously having worked on a complex loyalty program. Proactively interpret and leverage research, competitor insights and loyalty data points to strategically evolve the loyalty proposition driving improvements in member engagement. Partner with stakeholders on business modelling for initiatives, in turn prioritising roadmap deliverables Write and socialise clear business requirements for product and technology partners. End-to-end delivery of key roadmap initiatives and going beyond the minimum viable product. Understanding of existing legacy programs and program rules. Maintain close partnership with legal teams. Go-to person in TEaL on the loyalty value proposition and comprehensive understanding and documentation of program logic. Achieve key loyalty KPIs and ability to deep-dive on what drives these. Who you are: 7+ years of experience managing and leading large scale loyalty marketing projects A real passion for understanding for loyalty and solving traveller problems using data and insights The ability to work cross-functionally and influence others To be adapt at tackling unstructured problems and finding solutions Strong business insight and experience in marketing strategy or analytics A strong understanding in developing and delivering engaging loyalty propositions Ability to perform and prioritise in a dynamic and ever-changing environment To be a dedicated, high-energy, innovative, self-starter looking to have a significant impact on business Excellent presentation skills and enjoy constructing and delivering a story to senior leaders Ability to determine tangible actions and drive delivery through a cross-functional team Strong business insight and experience in marketing strategy or analytics A strong understanding in developing and delivering engaging loyalty propositions About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, , and Expedia Cruises Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is .Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Similar PositionsExperience Measurement & Insights Manager At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.
#J-18808-Ljbffr