Head of Ecommerce Customer Analytics

4 weeks ago

London, Greater London, United Kingdom LEVI'S Full time
Reporting and Visualization

Working in collaboration with Global Data teams lead the ongoing creation, delivery and enhancement of Ecommerce and Customer analytics utilizing tableu visualization Define and track EU key performance indicators (KPIs) for customer acquisition, Loyalty program engagement and site trading metrics. customer lifetime value, product performance, loyalty program engagement, and trading metrics Proactively report on trading & customer trends and insights Communicate insights effectively through compelling data visualizations, dashboards, and reports tailored to different audiences Advanced Analytics and Insights

Develop advanced data analysis, predictive modelling and machine learning initiatives to create actionable insights that support maximising Levi's Digital Revenue Translate data insights into actionable recommendations for optimizing the customer journey, trading decisions and driving Customer Lifetime Cross Functional Collaboration and team leadership

Partner with Ecommerce & loyalty teams to translate insights into action and measure the impact of implemented initiatives. Lead a team of data analysts, ensuring they have the resources and support to deliver high-quality insights across all domains. Stay abreast of the latest trends and technologies in E-commerce, Customer Insights, and Trading analytics, implementing new techniques to improve data-driven decision making Experience:

8+ years of experience in E-commerce analytics, customer analytics, trading analytics, in related field. 5+ years people management with proven experience of leading motivated tams Proven track record of developing and implementing successful data-driven strategies that drive growth, improve customer loyalty, and optimize trading outcomes. Proven track record of people management Nice to have; Experience working in an omnichannel retail environment. Specialized Knowledge/Technical Skills:

Strong analytical skills and experience using various data analysis tools and techniques (e.g., SQL, BI platforms, data visualization tools, econometrics models). Strong proficiency in Adobe, Segment data tool Working knowledge of media tagging (UTM), Google Ads, Meta, Campaign Manager, Competitor monitoring tools (Similar web, Edited) Experience using a CDP and establishing Customer Segmentation models, Micro-targeting strategies Unwavering customer-focused ethos, placing the consumer at the core all decisions Decision Making and Problem solving:

Ability to make quick data driven decisions. Ability to share proactive actionable insights Excellent communication and presentation skills, able to translate complex data insights into actionable stories for diverse audiences. Strong leadership and collaboration skills, able to build and motivate a high-performing team. Internal & External Relationships:

Connect, communicate, inspire, and create collaboration across a spectrum of departments.

Offer data though leadership across the local EU organization

Global Data Team connection and thought partnership

Lead- data driven discussions with external media agency and platforms.

LOCATION

London, United Kingdom

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

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