Contact Centre Associate

4 weeks ago

Merthyr Tydfil, Merthyr Tydfil, United Kingdom Simbec-Orion Full time
ABOUT US

Simbec-Orion is a responsive and agile full-service CRO, with wide therapeutic experience and specialist expertise in clinical pharmacology, oncology and rare diseases. Perfectly structured, we provide full-service clinical development solutions for small and mid-size drug developers - headed up by a centralised leadership team.

With a focus on tailormade and scalable solutions, we'll adapt our delivery style, communications and operations to suit the demands of the project, helping clients achieve their clinical and commercial objectives. Because our goal is the same as theirs; to improve patients' lives.

THE ROLE

We are looking for a Contact Centre Associate to join our Enrolment Services team for a 12 month fixed term contract. You will be responsible for assisting in the recruitment of healthy volunteers, patients, and any specialist populations, in accordance with ethical guidelines and restrictions involved in Clinical Research. You will manage the recruitment of healthy volunteers and patients for studies undertaken in the Clinical Pharmacology Unit at Simbec-Orion and act as one of the main points of contact for new and existing volunteers.

KEY ACCOUNTABILITIES

Manages and responds to all clinical trial enquiries from volunteers made by telephone, email, or social media. Pre-screens volunteers according to the protocol criteria for each Clinical Trial being conducted to ensure volunteers and patients meet the required eligibility. Provides volunteers with appropriate knowledge, study information, and documentation required for screening and study participation. Evaluates volunteer feedback and implements changes where necessary. Supports in the monitoring of Simbec-Orion's Volunteer Website and Social Media pages during general or specific campaigns. Supports the Senior Contact Centre Associates in effectively tracking and reporting on key study statistics, including advertising campaigns metrics, volunteer application, and screening data. Supports with managing the volunteer recruitment database, ensuring accurate data entry and information is correct and dealt with in a highly confidential manner, including the performance of database searches according to specific trial protocols, to identify suitable eligible volunteers for upcoming studies. Support in generating any appropriate procedures to effectively pre-screen and successfully recruit volunteers onto Phase I Clinical Trials.
SKILLS REQUIRED

ESSENTIAL:
Educated to GCSE level or overseas equivalent. Excellent communication and interpersonal skills, both verbal and written Resilient and adaptable, with the ability to keep functioning effectively and respond constructively in a fast-paced environment. Excellent organisation and time management skills with the ability to effectively manage any changes to priorities/deadlines. Proven ability to work effectively in a team environment/independently as required. Strong computer skills including but not limited to MS-Office products such as Excel, Word, and Teams.

DESIRABLE:
Educated to A-Level or Equivalent (BTEC/ HND/NVQ) or overseas equivalent. Previous experience in running social media campaigns such as Facebook, Twitter, and Instagram. Understanding of the General Data Protection legislation when handling personal information. Experience working with Standard Operating Procedures.
WHY YOU SHOULD JOIN US

Simbec-Orion is growing fast. To keep up with demand, we're looking for the best people, from all areas of clinical development, to join our team.

We're dedicated to bringing the latest advances in science to market. Exposure to truly innovative new drugs in patient populations with serious unmet medical needs is what drives our company - and your reason to be a part of it.

With experts from all disciplines under the same roof, you'll work alongside some of the industry's best. So if you'd like to further your career within challenging therapeutic areas in rare disease, oncology, or at our clinical pharmacology site, or laboratory services. We're waiting to hear from you.

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