Student Casework Officer

1 week ago

High Wycombe, Buckinghamshire, United Kingdom University of Buckingham Full time

SALARY & HOURS: £19,552 pro rata - 21 Hours (3 days per week)

The University of Buckingham has a unique atmosphere, unlike that of any other higher educational institution. Despite being one of the UK's smallest university and the only independent university to hold a Royal Charter, Buckingham has staff from over 60 countries, making it a truly distinctive work environment. Whichever of our locations you find yourself working in, you will be sure to feel a part of our friendly community. Our size enables us to foster a very personalised, supportive, inclusive and collaborative environment, with lots of opportunity for development, something which we are very proud of.

Student Casework Officer

We are looking for a motivated individual to join the Student Casework team. The Student Casework Officer will be responsible for delivering administrative processes related to the University's complaints, appeals, academic misconduct, non-academic misconduct, academic integrity, Office of Independent Adjudicator (OIA), Prevent, medical school concerns, and fitness to practice (FTP) processes. Reporting to the Student Casework Manager, the post-holder will provide front-line administrative services to students, staff and other key stakeholders involved in casework matters.

Key Responsibilities:

  • Support Casework Processes: Assist in the administration of student casework processes including complaints, appeals, academic misconduct, non-academic misconduct, academic integrity, OIA, Prevent, medical school concerns, and FTP, ensuring compliance with the University's regulatory obligations and internal frameworks.
  • Front-Line Services: Provide front-line administrative services to students regarding their engagement with various casework processes. Address academic and student inquiries, service meetings, and draft communications to stakeholders.
  • Record Maintenance: Ensure accurate and up-to-date maintenance of student casework records.
  • Liaison: Work collaboratively with colleagues across the University and engage with external stakeholders, fostering and maintaining professional relationships.
  • Research and Collation: Research and compile key information for casework files.
  • Guidance: Direct colleagues to relevant policies and procedures, offering guidance when necessary.

Experience and Knowledge:

  • Proven relevant work experience.
  • Strong communication, interpersonal, and presentation skills.
  • Understanding of University structures and systems, with awareness of the broader sector/external environment.

What can we offer you?

We might be small, but we can still offer plenty of perks In addition to an Aviva Pension scheme, we offer:

  • Beautiful working environments across our campuses, with plenty of space
  • Employee Assistance Programme
  • Christmas closure
  • On-site gym and exercise classes
  • On-site catering facilities
  • University bookshop with staff discount (Buckingham)
  • Free on-site parking
  • Excellent opportunities to network and continue learning across a variety of departments
  • Nursery on-site at our Crewe campus
  • Discount of courses for staff and their families

Informal enquiries may be made to Dr Nancy Zulu, Student Casework Manager at

The closing date is 24th June 2024 and it is anticipated that interviews will be held shortly after.

Please note: if successful, any offer is subject to standard checks, including qualifications, eligibility to work in the UK on a permanent basis and DBS (if applicable)

For further information and details of how to apply, please click on the 'Apply' button above.

£19,552 pro rata

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