Executive Director – Housing and Customer Experience

4 weeks ago

Dartford, Kent, United Kingdom Moat Full time

Moat

Executive Director – Housing and Customer Experience

Head Office – Dartford and travel to other office locations

Salary – Competitive

We're a leading housing association driven by our purpose to open doors to better lives for our customers. We manage over 21,000 homes for affordable rent and shared ownership across Kent, Essex, Sussex and London, and we're proud of the great homes and communities we've helped to build. Through our social value arm, we work within our communities to tackle isolation, improve employability and create thriving places in which people love to live. As one of the pioneers of shared ownership, we've also given thousands of households a boost into home ownership.

Our shared commitment and goals are shaped by our Corporate Strategy which sets out how we'll deliver a great customer experience, create pride in our homes and places and grow our new homes and communities... all with a pioneering approach that puts customers at its heart.

We are now recruiting an Excutive Director Housing and Customer Experience. We are looking for an inspiring leader, someone with experience and a track record of delivering for customers in a social housing setting. We need a leader who will focus on getting the basics right; someone ambitious to deliver superior tenant satisfaction measures and embed continuous improvement. Keeping our customers happy and safe in their homes is a priority. Just as importantly, you'll be able to inspire others and create an environment where our colleagues and communities can thrive.

There's so much happening behind the scenes and it's all powered by our people. Our colleagues work collaboratively to fulfil our social purpose and provide a truly customer-focused service. Our people's passion for Moat, the work we do and our friendly, open-door culture has earned us a spot as one of The Sunday Times Best Places to Work 2024 and we continue to make strides in developing our people and ensuring they love where they work.

For further information about the role and to apply, please click Apply. For a confidential discussion, contact our advising consultant at GatenbySanderson, Rosie Gunn on or Alex Hayes on

Closing date: 9:00am on Thursday 12th September

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