Client Manager – Cyber, Media and Technology

4 weeks ago

Norwich, Norfolk, United Kingdom Marsh Full time

R_269898 Client Manager – Cyber, Media and Technology

Are you interested in working within a highly skilled team that specialises in supporting the placement of specialist insurance policies for Marsh's Cyber, Media & Technology? Do you have keen attention to detail and excellent organisation skills? If so, we are currently looking to expand our team and are interested in speaking with top talent within the insurance industry.

What can you expect:

  • Provide support to Client Executives and Brokers, facilitate placement of policies and deliver excellent client service for Cyber, Media & Technology
  • Contribute towards and meet internal targets in respect of: error reduction, quality checking, processing and more

What you will be rewarded with:

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Prepare Quotes, Market Reform Contracts and Endorsements (MRCs and MRCEs) and adapt these based on information received from our clients and input from the Client Executive/Broking teams
  • Demonstrate knowledge of process steps, procedures and standards throughout the new business and renewal process of the Broking Placement cycle
  • Support brokers to ensure compliance with current regulatory and company policy requirements
  • Provide clear direction to Technical Servicing Teams through the Work Request Form
  • Review and respond to queries emanating from Marsh Operations and manage these to close in a timely manner
  • Liaise and coordinate with Brokers and colleagues within Cyber, Media & Technology and across the wider organisation
  • Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets.
  • Carry out research for more senior colleagues to enable them to inform client developments affecting various types of business
  • Effectively plan and organise workload in order to meet business timescales
  • Self-motivate in order to achieve desired results with regard to team, company and annual personal objectives

What you need to have:

  • Excellent attention to detail
  • Insurance background
  • Basic Excel skills required
  • Strong interpersonal skills

What makes you stand out:

  • Professional affiliation/accreditations CII desirable
  • Familiarity of London Market Placing Platforms e.g. PPL and/or Whitespace desirable
  • Proven track record of working under pressure
  • Ability to cope with the cyclical nature of the business

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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