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London, Greater London, United Kingdom Balenciaga UK Ltd. Full timeJob OpportunityWe are seeking a highly skilled Department Manager to join our team at Balenciaga UK Ltd. in Harrods.Key ResponsibilitiesDevelop and implement business strategies to drive sales growth and improve customer experience.Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service.Monitor and analyze...
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Balenciaga Department Manager Position
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Balenciaga Department Manager
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Balenciaga Department Manager
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Balenciaga Department Manager
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Balenciaga Department Manager
3 months ago
We are currently seeking a Department Manager who will report to Associate Store Director for our store in Harrods.
Your Opportunity
Business development:
Implement action plans defined with HQ and Store management team and ensure follow-upConsistently analyse business results based on corporate reportsAssign targeted quantitative and qualitative goals to the department team(s)Communicate high quality relevant feedback and reporting to the Associate Store Director/Store Director or Store teamBuild relationships with Inventory and Buying stakeholders and proactively communicate requirementsMonitor business environment including local competitionKeep store team informed at all times regarding Store performanceTalent leadership and development:
Create and maintain a positive work environment, consistent with Balenciaga behavioursBuild strong relationships with the Recruitment and HR partners to identify, attract, recruit, develop and retain talentMotivate and challenge the team to drive business results and job satisfactionSupport the Store Director in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industriesBrand promotion:
Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externallyEnsure Balenciaga Signature and Client experience are executed and consistent over timeAssure the recruitment, development and retention of clients from beginners to VVICsProcess management:
Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelinesExecute team planning on a weekly and monthly basis and communicate this to the Assistant Store Manager/Director and Store Manager/Director.Challenge and improve current processes and ensure efficiency and effectivenessKPIs (including but not limited to)
Business: sales density, conversation rate, UPT, cross selling rate, transactionsTeam: sales productivity, training completion rate, turnover rate, absence levelsClient: local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects, Retention Rate etc.Process: CRM, Omnichannel, back of houseWho you are
Product sensitivity and a strong market/fashion trends knowledge, paired with string cultural awarenessProven experience in line management Significant experience in the luxury industry with a strong client portfolio and clientelling mindsetExcellent organizational skills with the ability to manage an prioritize a high volume of tasks High attention to detail with exceptional written and oral communication skillsA positive attitude and a willingness to learn and improveStrong digital skills andWhy work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Balenciaga is committed to supporting your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Diversity Commitment
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation... - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.
