Senior TechOps Engineer

2 weeks ago

Woking, Surrey, United Kingdom Danaher Full time

IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.

Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management technologies to streamline the capture, analysis, reporting and sharing of data required to accelerate the next generation of life-changing therapies.

Cloud-native and analytics-centric, our platforms enable customers in research, development and manufacturing to efficiently and compliantly access critical data and insights to make faster, smarter decisions with greater confidence.

IDBS serves thousands of users across hundreds of organizations around the globe. Our predominant customer base is Life Sciences and includes 23 of the top 25 pharmaceutical companies and more than 250 small and medium-sized pharma and BioPharma companies, CROs, CDMOs and CMOs.

IDBS is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in globally diverse team? Do you enjoy solving complex technical challenges supporting global Biopharma companies and their contractors?

We are currently seeking a Senior TechOps Engineer who will be responsible for troubleshooting customer issues and resolving application, network, and data problems within the IDBS SaaS and on-premises deployments.

This is a hybrid position, minimum 2 days a week in the office in Woking (Wednesday and either Tuesday or Thursday preferred for office attendance to promote collaboration). Occasional travel and out of hours working may be required.

What we'll get you doing:

  • Work alongside customers and multiple IDBS product and technical teams to resolve complex technical issues, including issues relating to connectivity, application functionality and data.
  • Balance supporting the day-to-day technical needs of the Technical Operations Team (hands-on role), troubleshooting customer system upgrades, installations, and migrations of IDBS' Enterprise Software.
  • Diagnose a wide range of technologies, including Oracle and Mongo Databases, Java (JEE Server), SSO (SAML), AWS components, VPNs, related Web, and network technology.
  • Take on new technology and stretch goals as they arise. Proactively tackle unfamiliar areas, reproduce problems, and develop solutions.
  • Provide technical leadership to other parts of the organization to develop best practice solutions.

Here is what success in this role looks like:

  • Demonstrate strong analytical and problem-solving skills in a modern computing environment (Windows/Linux/Networks).
  • Responsible for troubleshooting complex database issues including writing advanced SQL and PL/SQL.
  • Work well under pressure with the ability to manage several tasks simultaneously with a self-starting, proactive approach.
  • Confident and effective in communicating across teams, management tiers and with customers both in writing and verbally.
  • Able to relay complex information in simple terms to people at varying levels of competence.

It would be a plus if you also possess previous experience in:

  • Programming in at least one of the following (or like) Java, Python, Perl, PHP.
  • Understanding of Cloud Technologies (AWS or similar)
  • Exposure to Jira/Confluence and knowledge of GIT

At IDBS we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDBS can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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