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PPI Business System Specialist III
3 months ago
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit
Position Summary:
As the Digital Site Lead, you will be responsible for overseeing the day-to-day operations and performance of our digital platforms, including mobile apps, immersive technologies, and other digital touchpoints. You will work closely with multi-functional teams to ensure the seamless functioning of our digital assets to drive user engagement, implement valuable innovations to drive a digitally enabled culture learning and continuous improvement
Digital Platform Management
Lead project management and quality directives for digital solutions and implementation to site ensuring they meet regulatory standards. For Example, eBR/DPM/Swipeguide and eLogbooks.
Support building the site roadmap and strategy with the digital enablers.
Explore and embed appropriate technologies into the Operations and Engineering teams, train and trouble shoot operational performance challenges and to meet right first-time and performance goals.
· Lead the management of our digital platforms, ensuring they are up-to-date, user-friendly, and aligned with business goals and cGMP.
· Collaborate with internal teams and external partners to implement digital solutions and enhancements, for the optimization of training, development and operational reliability.
· Drive Continuous Improvement and end user UX experience through improvement workshops, audits to monitor and improve the user journey and site usability engaging with appropriate partners
· See opportunities to increase the transfer of site legacy training to digital interface and drive end user engagement from push to pull.
· Lead the Digital Twin scanning of the site in collaboration with wider site personal. Innovate within the Matterport cloud service to improve efficiency, drive remote training solutions, reduce time waste, and enable remote presence for SME, auditor and client.
Understand and develop potential use cases for AI and the application of Gene AI.
Analytics and Reporting:
· Apply web analytics tools to monitor OOE, site performance, track key metrics, and generate actionable insights, from DPM and other software solutions.
· Prepare regular reports for senior management, highlighting critical metrics and suggesting improvements.
Technical Support and Issue Resolution:
· Collaborate with IT teams to solve and resolve technical issues impacting site performance.
· Devise and embed a strategy with PPI, digitalizing tiered accountability, populating strategic bowlers with real time data.
· In collaboration with the Business Management team, develop a series of site branding media to support client attraction and retention.
· Collaborate with IT teams to troubleshoot and resolve technical issues impacting site performance where raised.
Team Leadership:
· Supervise and mentor seconded or aligned team members, not directly reporting, to increase the sites knowledge of the digital capabilities to do more with less.
-Role model leadership behaviours - support and building an inclusive culture of continuous improvement with the engagement of digital solutions where appropriate.
Support and develop a digital aspect to the current PPI model.
Work in close collaboration with the PPI team to develop a learning and technically enabled inclusive and collaborative workforce.
Minimum Requirements/Qualifications:
Education:
· Bachelor's degree in a related field (Marketing, Digital Media, Information Technology) desirable.
Or Lean/Continuous Improvement
Technical knowledge:
· GMP, GXP, UX experience.
· Regulatory knowledge
Experience:
· Proven experience (5 years) in managing digital platforms, preferably in training and development and/or continuous improvement in a regulated environment.
· Solid understanding of Pharmaceutical Manufacturing Quality Management Systems (QMS), VR, AR, Digital Twins, Pharma 4.0, Content Management Systems (CMS), and SaaS.
A 3-year track record of leading continuous improvement initiatives.
Experience of client interactions in a regulatory compliance environment.
A 3-year track record of leading continuous improvement initiatives.
Language:
· English
Skills and Competencies:
· Collaborative, strategic focus to drive multi-functional relationships both internal and external.
· Leadership skills and flexibility to work with and lead piers influence senior leaders and work with the shop floor building trust and a collaborative environment.
· Negotiation skills
· Digital transformation experience
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
