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Complaints Review Officer
4 months ago
Complaints Review Officer
Tower Hamlets
35 hours per week
09:00-17:00pm
23.48per hour
Responsible to the Customer Relations Manager who reports to the Head of Regulatory Assurance. The role is to undertake Stage 2 reviews of complaints casework.
Experience:
Experience in undertaking complex and multifaceted investigations.
Experience in composing thorough and professional complaint responses
Proven experience in diplomatically challenging and constructively pushing back on colleagues when necessary to achieve optimal outcomes within a collaborative work environment.
Working in high pressured complaint handling environment
Experience in pursuing information from different teams in order to compose a professional and concise high-quality response.
