Senior College Services Advisor

3 days ago

London, Greater London, United Kingdom Kaplan International Pathways Full time

Location: London Bridge

Number of roles: 1

We are looking for a Senior College Services Advisor to join our team.

As a Senior College Services Advisor initially will be focused on academic quality functions, you will lead, or support activities related to the following:

  • Supporting and monitoring students with academic queries, module changes, and English exemptions.
  • Supporting and monitoring the distribution of academic reports to student's parents, agents, and sponsors.
  • Supporting academic boards with secretary tasks and academic data preparation.
  • Supporting and leading results' communication to students, and distribution of transcripts.
  • Supporting and leading classing students and administration of exams.

This is an excellent opportunity for a College Services Advisor, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser:

What you'll bring to the role

  • Ability to deliver excellent customer service skills yourself, and ideally encourage this in others.
  • High level of verbal and written communication skills.
  • Strong interest in working in education and in particular with international students.
  • Experience in supporting students.
  • Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).
  • Excellent organisational skills and the ability to manage time effectively.
  • Willingness to work flexibly.
  • Experience of working as part of a team to achieve goals, with some experience of having led activities or teams.
  • Attention to detail and demonstrable understanding of the importance of confidentiality.
  • Ability to take initiative.
  • A strong commitment to Equality, Diversity and Inclusion.

What we do

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

Explore our website: #KICL #KaplanLifeFOLLOW US for more content YouTube:

What we offer

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

  • 28 days annual leave*
  • Big discounts on Kaplan courses for you and your family
  • 24/7 confidential helpline providing counselling and other support services
  • Company pension contributions
  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
  • Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role, via the 'Apply' button above.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children's barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Our Employee Resource Groups

We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

£28,000 to £30,000. Per annum + Benefits

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