Senior Service Advisor

2 weeks ago


London, Greater London, United Kingdom Pendragon Group Full time

Evans Halshaw

Ford Blackpool

Exciting Opportunity as a Senior Service Advisor at Ford Blackpool

Salary: £26,857 with a £6,000 bonus, plus benefits including pension, critical illness pay, life assurance, 23 days holiday, bank holidays, and exclusive company discounts on car purchases, leasing deals, and aftersales services

Are you passionate about providing exceptional customer care and satisfaction? If so, then this role as a Senior Service Advisor is tailor-made for you.

As a Senior Service Advisor, you will thrive on delivering top-notch customer experiences. Previous experience in customer service, be it in hospitality, retail, or contact center settings, would be advantageous.

An interest in the automotive industry or cars in general would be a bonus, from their aesthetics to their mechanics – we welcome enthusiasts.

Applicants must possess a full UK drivers' licence.

Responsibilities of a Senior Service Advisor:

  • Provide estimates, book and schedule service/repair work
  • Offer advice on necessary actions and accurately invoice completed work
  • Inform customers about available extras, accessories, and value products
  • Act as a key point of contact, providing support and addressing customer concerns
  • Collaborate with the aftersales team to ensure a seamless customer experience
  • Act as a deputy for the Service Leader

Requirements for a Successful Senior Service Advisor:

  • Prior experience as a Service Advisor in the automotive industry
  • Strong organizational and administrative skills with proficiency in computer systems
  • Experience in upselling and thriving in a fast-paced environment
  • Ability to maintain high customer service standards, meet KPIs, and deadlines

At Pendragon, we believe in the power of collaboration to revolutionize automotive retail. If you have the drive to succeed in a dynamic environment, we offer opportunities for personal growth and mutual support among our team members. Join our journey by applying today and become part of our mission to exceed expectations.

Pendragon values diversity and encourages applications from individuals of all backgrounds and communities. If you possess the skills and potential we seek, we invite you to reach out. We are committed to providing equal opportunities for all candidates.


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