Applicant Relations Adviser x4

2 months ago

London, Greater London, United Kingdom UNIVERSITY OF THE ARTS Full time
Student Marketing, Recruitment and Admissions (SMRA), are seeking to appoint an Adviser to support the delivery of a first-class prospective student enquiry service for University of the Arts London.

You will be working as part of a front-line team that handles over 100,000 enquiries a year, and is the first touch point for every enquiry, concluding approximately 80% of enquiries without the need for triage.

You will provide accurate and timely information and guidance to pre and post application enquirers and internal teams in a fast paced environment. You will use a variety of relevant tools/channels (e.g. soft phones, Live Chat, CRM systems, student record system, email) and will support in the development of processes, frameworks, policies and guidance in relation to enquiry management.

You will work closely with colleagues across SMRA, our Colleges, Institutes and other departments building a wide bank of knowledge using initiative and a variety of resources such as the UAL website, internal guidance and templates to enable you to effectively interpret and tailor advice for a diverse range of prospective student enquiries from home and international students. You will use this knowledge to support the team in improving responses/information provision to applicants/enquirers. You will bring a high level of customer focus to your work in order to ensure the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment.

Please note that there are four full-time roles available. There are two fixed-term roles for 18 months, and two permanent roles.

About you

Your profile should include:

Knowledge of and experience working in Higher Education student recruitment and/or admissions (desirable). Demonstrable customer service and administrative experience supported with the ability to showcase a customer care ethos in all you do. Experience of handling enquiries in real-time either in-person and/or through using live chat and/or the telephone. Experience of working in a fast-paced, time-sensitive and performance-driven environment. Ability to demonstrate well-developed attention to detail, comprehension, listening, writing and speaking skills. Ability to acquire and maintain a breath of specialist knowledge utilising complex and evolving information sources. Experience of Microsoft Office applications and/or CRM or Student Record systems. Please apply early as the application closing date maybe held earlier should sufficient applications be received.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Hazel Bailey, Resourcing Adviser, via email at

Working at UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

  • Applicant Relations Adviser x4

    2 months ago

    London, Greater London, United Kingdom University Of The Arts London Full time

    Hybrid – UAL High Holborn/HomeFull time - 35 hours per weekStudent Marketing, Recruitment and Admissions (SMRA), are seeking to appoint an Adviser to support the delivery of a first-class prospective student enquiry service for University of the Arts London.You will be working as part of a front-line team that handles over 100,000 enquiries a year, and is...

  • Product Designer

    4 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    About the RoleX4 Technology is seeking a skilled Product Designer to join our team and contribute to the development of our compliance solutions. As a Product Designer, you will play a crucial role in shaping the user experience and visual identity of our products.Key ResponsibilitiesUser-Centric Design: Lead the design process with a deep understanding of...

  • Product Designer

    4 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    About the RoleX4 Technology is seeking a skilled Product Designer to join our team and contribute to the development of our compliance solutions. As a Product Designer, you will play a crucial role in shaping the user experience and visual identity of our products.Key ResponsibilitiesUser-Centric Design: Lead the design process with a deep understanding of...

  • Product Design Lead

    1 week ago

    London, Greater London, United Kingdom X4 Technology Full time

    Job DescriptionX4 Technology, a leading provider of innovative compliance solutions, is seeking a skilled Product Designer to join their team. As a Product Designer at X4 Technology, you will play a crucial role in shaping the user experience and visual identity of their products.The company focuses on making compliance easier by handling everything from...

  • Senior Technical Business Analyst

    7 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    About the RoleX4 Technology is seeking a highly skilled Senior Technical Business Analyst to join our Sustainability division team. As a key member of our team, you will play a crucial role in strategically advising and supporting businesses through their Sustainability journey.Key ResponsibilitiesWork with clients to understand, scope, and document business...

  • Sustainability Expert

    7 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    About the RoleX4 Technology is seeking a highly skilled Sustainability Consultant to join our Consulting division team. As a Sustainability Consultant, you will play a key role in strategically advising and supporting businesses through their Sustainability journey.Key ResponsibilitiesWork with clients to understand, scope, and document business and...

  • Software Engineer

    1 week ago

    London, Greater London, United Kingdom X4 Technology Full time

    Fully remote working opportunity with a leading technology firm, X4 Technology, working on next-generation microchip developments. This long-term contract position offers the chance to work at the forefront of technology with a global business, suitable for individuals with expertise or strong knowledge in this area. This position involves working on...

  • Senior Systems Administrator

    4 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    Job Opportunity at X4 TechnologyX4 Technology is seeking a highly skilled Systems Engineer to join their team on a contract basis. This is an excellent opportunity to work on a diverse set of projects with the potential for further extensions.Key Project Details:Location: Hybrid (2-3 days onsite, rest remote)Contract Length: Initial 3 months, with potential...

  • Senior Systems Administrator

    4 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    Job Opportunity at X4 TechnologyX4 Technology is seeking a highly skilled Systems Engineer to join their team on a contract basis. This is an excellent opportunity to work on a diverse set of projects with the potential for further extensions.Key Project Details:Location: Hybrid (2-3 days onsite, rest remote)Contract Length: Initial 3 months, with potential...

  • Home-Based Software Developer

    1 week ago

    London, Greater London, United Kingdom X4 Technology Full time

    Fully remote working opportunity with a leading technology firm, X4 Technology, working on next-generation microchip developments. This long-term contract provides the chance to work at the forefront of technology with a global business, suitable for those with expertise or strong knowledge in this area. This position involves working on cutting-edge...

  • Senior Account Director

    11 hours ago

    London, Greater London, United Kingdom X4 Communications Full time

    ### Role Overview We are seeking a highly skilled Senior Account Director & Director to join our team at X4 Communications. As a key member of our healthcare communications team, you will be responsible for managing a diverse portfolio of clients across science, strategy, and pharma. ### Key Responsibilities * Support the team in managing a diverse...

  • Senior Account Director

    8 hours ago

    London, Greater London, United Kingdom X4 Communications Full time

    ### Role Overview We are seeking a highly skilled Senior Account Director & Director to join our team at X4 Communications. As a key member of our healthcare communications team, you will be responsible for managing a diverse portfolio of clients across science, strategy, and pharma. ### Key Responsibilities * Support the team in managing a diverse...

  • Senior Cloud Engineer

    1 week ago

    London, Greater London, United Kingdom X4 Technology Full time

    X4 Technology is seeking a highly skilled Senior Data Engineer with expertise in the AWS, Snowflake, dbt, Looker, Python, Kinesis, and Airflow stack to lead our Data Engineering roadmap. The successful candidate will have experience handling and validating real-time data, collaborating with cross-functional teams to develop and implement robust, scalable...

  • Senior Cloud Engineer

    6 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    X4 Technology is seeking a highly skilled Senior Data Engineer with expertise in the AWS, Snowflake, dbt, Looker, Python, Kinesis, and Airflow stack to lead our Data Engineering roadmap. The successful candidate will have experience handling and validating real-time data, collaborating with cross-functional teams to develop and implement robust, scalable...

  • Software Engineer

    4 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    About the RoleX4 Technology is seeking an experienced Software Engineer to join our team as a Contract Software Developer. This is a 12-month contract opportunity that will play a key role in the development of a data-centric architecture for an energy trading company.Key ResponsibilitiesDesign, develop, and deliver production software for the risk system...

  • Software Engineer

    4 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    About the RoleX4 Technology is seeking an experienced Software Engineer to join our team as a Contract Software Developer. This is a 12-month contract opportunity that will play a key role in the development of a data-centric architecture for an energy trading company.Key ResponsibilitiesDesign, develop, and deliver production software for the risk system...

  • Business Development Manager

    2 days ago

    London, Greater London, United Kingdom X4 Technology Full time £55,000 - £65,000

    Job Title: Account ManagerType: Permanent, Full-TimeX4 Technology is seeking an experienced Account Manager to join one of their data management platform clients, specializing in the energy, commodities, and financial markets industries.Key Responsibilities:Support the retention of existing customers by increasing direct contact and managing daily non-sales...

  • Business Development Manager

    2 days ago

    London, Greater London, United Kingdom X4 Technology Full time £55,000 - £65,000

    Job Title: Account ManagerType: Permanent, Full-TimeX4 Technology is seeking an experienced Account Manager to join one of their data management platform clients, specializing in the energy, commodities, and financial markets industries.Key Responsibilities:Support the retention of existing customers by increasing direct contact and managing daily non-sales...

  • Oracle Revenue Management Specialist

    6 days ago

    London, Greater London, United Kingdom X4 Technology Full time

    **Job Summary**X4 Technology is seeking an experienced Oracle Architect to join our team. As an Oracle Architect, you will be responsible for implementing Oracle Pricing and Billing functionalities in Oracle Revenue Management and Billing Application (ORMB).**Key Responsibilities:**Implement ORMB within the Frameworks product guidelines.Have functional...

  • Oracle Revenue Management Specialist

    1 week ago

    London, Greater London, United Kingdom X4 Technology Full time

    **Job Summary**X4 Technology is seeking an experienced Oracle Architect to join our team. As an Oracle Architect, you will be responsible for implementing Oracle Pricing and Billing functionalities in Oracle Revenue Management and Billing Application (ORMB).**Key Responsibilities:**Implement ORMB within the Frameworks product guidelines.Have functional...