Senior Analyst, Credit Cards
3 weeks ago
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,000 properties with more than 1 million rooms in 122 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 20 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors.
Position Statement:
The Senior Analyst for US Credit Cards will assume responsibility for delivering the day-to-day processes that will ensure smooth running of the Treasury Accounting function within Hilton's UK Centre of Excellence. Working with the Managers & the Treasury Accounting team to support the delivery of the function strategy and goals surrounding the processes involved in the delivery of accurate and timely reporting for c.250 hotels.
Position Summary:
Under the guidance of the Manager, US Banking, the post holder will be responsible for the delivery of the Treasury Accounting processes to agreed timetables and Service Level Agreements. The Senior Analyst will ensure Hilton's Centre of Excellence offers a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service. The ability to recognise how to maximiseprocess efficiency and effectiveness is considered essential.
You will work with the team to support the delivery of change programmes, which will involve maximising the benefits available to a best-in-class service.
You will participate and play a part in engendering a sense of empowerment in the pursuit of first class service, supporting the delivery of Treasury Accounting strategies and the team activities on a day-to-day basis. This will require a meticulous attention to detail, the ability to understand and interpret business metrics within the Banking arena and make recommendations where appropriate. They will also support the review of Treasury Accounting Service Level Agreements (SLA's), assisting with the refinement and ongoing monitoring of these to ensure that agreed service delivery metrics are met or exceeded.
Key to the success of the role will be the ability to communicate and influence at various levels, both internally and with external stakeholders. Experience in participating in projects and the ability to simultaneously manage multiple tasks and deliver to tight deadlines are considered essential elements of this role.
Essential Functions:
Organising Activities
Following direction and guidance from management, carry out and co-ordinate all required Banking related tasks. Completing in a timely and efficient manner whilst working toward the successful achievement of goals and KPIs.Identify and implement process improvements where necessary, after discussion and agreement with management.
Demonstrate a strong understanding of the end to end processes in all areas of US Banking responsibility, supporting the confident delivery of solutions and responses to questions and queries
Controlling & Co-ordinating ActivitiesWorking with the team, co-ordinate all day to day activities ensuring the successful and timely delivery of all Hotel Accounting activities
Provide input to the delivery of the relevant metrics to support the team activities and drive improvement across the business;
Support the Manager in the production of relevant and timely Management Information
Provide guidance and support to the business on operating best practice
Support the Manager in evaluating the effectiveness of current processes and implementing actions to streamline the processes and maximise efficiency
Ensure all monthly closing and reporting activities are carried out as per guidelines and deadlines
Deliver the balance sheet reconciliation processes, ensuring unreconciled items are cleared immediately and any ageing is appropriately explained.
Administrative ActivitiesPerform the US credit card processes, ensuring consistency and controls are adhered to
Perform daily reconciliation of all credit card receivable accounts within the team's remit, in accordance with the defined and agreed processes
Investigate and resolve any reconciling items within the prescribed timeframes
Review and suggest amendments to auto-match rules
Work with Management and Analysts to maintain the integrity of the MID database, ensuring all required changes are made as and when circumstances dictate. Work with third party providers to ensure that processes are refined
Carry out analytical reviews and complete trend analysis in order to identify any areas of weakness, or improvement, and work with all stakeholders to ensure such insistencies are mitigated
Serve as US Credit Card liaison for Hotels and other Corporate functions in relation to the US Banking process, for example in hotel transitions
Work with third party to ensure all Balance Sheet reconciliations are completed to the required standard. Act as liaison to ensure any recurring issues are managed
Administer compliance duties and the set-up and maintenance of internal controls and SOX compliance, ensuring adherence is always achieved
Compile regular benchmarking exercise to compare hotels in order to identify any on property issues or additional training required
Ensure all documentation is maintained and updated on a regular basis
Support internal and external audits for hotels and internal corporate departments by coordinating documentation collection, review of items collected (including from the outsourcing provider) and answering auditor requests.
Complete hotel transitions checklist
Report results to others to explain and decipher findings
Take on board any work within the parameters of Treasury Accounting policy and procedures updates communicated
Complete tasks in compliance with required SOX controls, with peer reviews in place to test controls within the team. Highlight to Manager any potential issues in advance with recommendations for changes to controls where required
Research and respond to information requests from internal departments and management
Organising ActivitiesFollowing direction and guidance from management, carry out and co-ordinate all required credit card related tasks. Completing in a timely and efficient manner whilst working toward the successful achievement of goals and KPIs.
Identify and implement process improvements where necessary, after discussion and agreement with management.
Demonstrate a strong understanding of the end to end processes in all areas of US Banking responsibility, supporting the confident delivery of solutions and responses to questions and queries
Assist Management in assigning workloads to the wider team. Perform training to new team members, or refresher training to existing team members, as and when required
RequirementsRequired QualificationsRelevant level of work experience in accounting or Treasury/Banking rolePreferred QualificationsIntermediate/final stages of recognised accounting body Accounting Certificate/ Qualification
Some supervisory experience
Source: Hospitality Online
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