IT Supplier Manager

1 month ago

Milton Keynes, Milton Keynes, United Kingdom Undisclosed Company Full time

IT Supplier Manager

Main Responsibilities:

  • Establish effective relationships with IT suppliers and ensure alignment between internal stakeholder groups such as Legal, Service Delivery/Operational management, Procurement, and leadership.
  • Define and capture in contract commercial terms such as service level agreements, performance metrics, service credits, change requests, and regular reporting to enable effective supplier partnerships.
  • Contribute to the wider monthly supplier portfolio reviews and scorecards by demonstrating adherence to policies and controls.
  • Proactive engagement with delegated suppliers to ensure supply continues to be to the required standard and fit for purpose.
  • Lead reviews to ensure supplier delivery fulfills performance requirements and contractual obligations are met.
  • Proactively manage and turnaround suppliers for any assigned services where a shortfall in supplier performance is identified.
  • Lead all tender activities representing IT stakeholders in the process.
  • Work closely with Risk, Legal, and Procurement functions to ensure compliant and secure supplier relationships for outsourced IT services.
  • Lead annual executive and quarterly management contract reviews with assigned suppliers to ensure consistent strategy.
  • Responsible for the effective on-boarding of new suppliers and the disentanglement of redundant suppliers.
  • Contribute to maturing and adherence to regulatory standards to assure supplier compliance.

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