Senior Commercial Manager

4 weeks ago

City of London Greater London England, United Kingdom Capita plc Full time

Purpose of the role:

The Senior Commercial Manager will provide proactive contract management and manage commercial implications of service performance. They will manage in-life contract changes and advise on strategic commercial implications resulting from legal & regulatory changes. This role is in relation to Managed Contracts within the Regulated Services sector of Capita Experience Division. What you'll be doing:

  • Assist the sales team to secure profitable and deliverable new business;
  • Assist and provide commercial oversight in deal shaping, negotiations & contracting;
  • Advise on client contract contracting vehicle type and commercial model;
  • Manage competitive dialogue processes;
  • Ensure all customer and supplier bids/contracts are approved and reviewed in line with deal approval governance and policy prior to submission/signature;
  • Identify, manage and report on key commercial / legal risks (legal risks to be communicated to Legal function and ongoing appropriate support / liaison to be maintained);
  • Provide client contract briefings and assure commercial obligations during mobilisation and/or demobilisation/exit;
  • Provide in-life client contract management support;
  • Support the business by owning and performing the ongoing admin of contracts (including the provision of contractual templates / tool kits, and delivering notices);
  • Support & advise on commercial disputes, lead settlement negotiations and define and record settlement terms (except in case of formal dispute/litigation);
  • Act as a direct specialist point of contact to the business on all commercial matters including contract archival, retrieval, storage;
  • Develop the business relationship with the client-side procurement/contracts function;
  • Full engagement and contribution to the Business Unit management team on strategic and tactical forecasting/planning and implementation in accordance with business plans; and
  • Close working relationship with other Senior Commercial Managers - sharing responsibility for all Managed Contracts in the Experience Division

What we're looking for:

  • Experienced senior commercial individual who has a track record in bidding for, negotiating and managing highly complex and/or highly strategic contracts, including experience in IT and Service specific contracts;
  • Has extensive commercial and contracts experience and demonstrable track record of owning and delivering pre and post contract and commercial activity
  • Defining and/or advising on the commercial strategy for the bid and/or customer engagement
  • Analysing and managing risk including assessing the revenue opportunity vs. cost and risk
  • Managing the commercial viability of bids and existing accounts
  • Leading complex negotiations encompassing multiple disciplines including supplier negotiations and flow-downs;
  • Experience with managing issues that typically relate to contract exits;
  • Managing client/supplier relationships and expectations on complex commercial issues;
  • Good knowledge of contract law and its application in BPO / IT environments;
  • Experienced of offshoring, automation and alternative pricing models;
  • Good working knowledge of GDPR;
  • Sound financial acumen (P&L, cashflow, balance sheet) and strong understanding of financial modelling, contract pricing and differing pricing models;
  • Experienced in defining, driving and overseeing commercial & contract governance

About Capita Commercial

Our Commercial team is one of Capita's central corporate functions and is ensuring safe and cost-effective contract opportunities. Our team is providing support to Capita Functions and advising on everything from risk to contract management, legal changes to commercial disputes.

What's in it for you:

  • A competitive salary
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email at or call and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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