Area Operations Manager

4 weeks ago


Inverness, Highland, United Kingdom CBRE Full time

Area Operations Manager

Job ID

163453

Posted

23-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Inverness - Scotland - United Kingdom of Great Britain and Northern Ireland

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.

Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets.

Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money.

We encourage new ways of working, driving innovation, whilst always living to our RISE values.

RespectIntegrityServiceExcellence

The role: Area Operations Manager (AOM)

The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues – enabling them to be brilliant.

You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards.

Key responsibilities are as follows:


•Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment


•Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated


•Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets


•Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system


•Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable


•Liaise with local authorities as appropriate


•Proactively manage risk and deal with insurance issues relating to your cluster


•Manage major work programmes on site, acting as the liaison point for all parties involved


•Produce management reports in accordance with the needs of the business


•Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business


•Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments


•Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity


•Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster


•Actively support the success of your Area, Region and BU


•Monitor and identify areas for improvement as a matter of course


•Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement


•Measure and track quality at all levels in your cluster and act where quality standards drop below expectation


•Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations


•Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture


•Ensure your team has the skills and motivation to carry out their roles to the best of their abilities


•Be visible and accessible to the team and customer


•Ensure direct reports are appraised annually and development plans put in place and followed through


•Ensure direct reports have clarity over objectives and continual achievement against these


•Train, develop, induct and mentor direct reports, building a culture of continual development


•Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times


•Represent CBRE in a professional and credible manner to customers and the public


•Deliver in the following areas (as a minimum) ensuring performance standards are met:

QHSE

oHealth & Safety, Environment, Risk Mgmt & Quality

Operations

oMFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration

Finance

oP&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables

People Management

oRecruitment, Development, Engagement, Performance Management, People Management

Procurement and Services

oService delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance


•Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes


•Work closely with the procurement team to ensure maximum use of preferred suppliers


•Be available and on call outside normal working hours, to manage incidents and escalations across the estate

Person Specification:


•Previous facilities management experience, this includes line management responsibility and contractor management


•Excellent customer service, interpersonal and communication skills


•High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified


•The ability to understand complex problems and make recommendations whilst remaining calm under pressure


•Able to demonstrate an empowering and inspiring leadership style


•Strong commercial acumen is essential, and experience of managing a P&L is preferable


•Analytical skills, competent in performance management – analysis and reporting techniques


•BIFM qualification desirable

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)



  • Operations Manager

    2 days ago


    Inverness, Highland, United Kingdom Resolve Recruitment Services Full time

    Operations Manager, Inverness Resolve Recruitment are proud to be working with one of the UKs largest and most established logistics companies. Due to internal movement, our prestigious client seek an experienced Operations Manager to come and join their team in Inverness (Highland). They are looking for someone who not only wants to be part of that growth...


  • Inverness, Highland, United Kingdom Resolve Recruitment Full time

    Operations Manager, Inverness Resolve Recruitment are proud to be working with one of the UKs largest and most established logistics companies. Due to internal movement, our prestigious client seek an experienced Operations Manager to come and join their team in Inverness (Highland). They are looking for someone who not only wants to be part of that growth...

  • Senior Land Manager

    2 days ago


    Inverness, Highland, United Kingdom SSE Plc Full time

    The key duties & responsibilities of the Senior Land Manager are:Responsible for providing senior support across a given region of SSEN Transmission's network area. You will be tasked with securing, maintaining, and managing robust land and property rights over a challenging portfolio of projects. A key focus area will be the securing of rights in land for...

  • Land Manager

    2 days ago


    Inverness, Highland, United Kingdom SSE Plc Full time

    The key duties & responsibilities of the Land Manager are:Responsible for securing, maintaining and managing robust land and property rights for projects across SSEN Transmission's network area.Responsible for successfully applying and implementing Land Assembly Strategy in order to deliver project programmes for Large Capital Projects across Base Capex,...


  • Inverness, Highland, United Kingdom SSE Full time

    About the Role Base Location: Flexible Scotland | We're proud to offer a Flexible First approach to work and this role is no exception; however, we will need your base 'home' location to be one of our SSEN-Transmission offices or depots around Scotland - Glasgow, Aberdeen, Perth or Inverness. Salary: Competitive + car /car allowance + performance-related...

  • Commercial Associate

    1 month ago


    Inverness, Highland, United Kingdom EDEN COURT Full time

    The Commercial Associate will develop the strategy for Eden Court's Trading business, as well as leading on implementation to make that strategy a reality. The Trading business is made up of three key areas: Café Bar - operating 360 days a year, the Café Bar plays an important role in our offer to customers, as well as being a vital income-generator, with...

  • Operations Assistant

    3 weeks ago


    Inverness, Highland, United Kingdom Highland News & Media Full time

    Reporting to: Sales Support ManagerHours of work: Tuesday - Thursday, 8.30am - 5pm (Full time considered for the right candidate) Salary: £24,960 pro rataResponsibilities:Dealing with general incoming advertising enquiries: finding the right solution, processing the booking and advertising copyFirst point of contact for incoming telephone...


  • Inverness, Highland, United Kingdom Orion Engineering Services Ltd Full time

    Assistant Tax ManagerThe Orion Group manages the placement of thousands of contractors and permanent personnel every year via our worldwide network of offices throughout Europe, the Americas, the Middle East, Asia Pacific, and Africa. We are seeking a capable and motivated Assistant Tax Manager to join our team at our HQ in Inverness. In this role, you will...


  • Inverness, Highland, United Kingdom Scottish Water Full time

    Wastewater Process Scientist Inverness Area OfficeInverness Area (Geog) Together we are Trusted to Serve Scotland. Most people don't think too much about how we clean wastewater before it reaches Scotland's rivers and seas.But Scottish Water does. In fact, it's all we think about.Want to join us? As a Wastewater Process Scientist, you'll join the team...


  • Inverness, Highland, United Kingdom SSE Full time

    About the roleBase Location: Flexible UK | We're proud to offer a Flexible First approach to work, and this role is no exception. We will, however need your base "office" location to be one of our SSEN offices or depots around Scotland. Office Locations: Aberdeen, Glasgow, Inverness, PerthSalary: £53,100 to 87,670 + performance-related bonus + a range of...

  • Sales Executives

    2 weeks ago


    Inverness, Highland, United Kingdom Major Recruitment Aberdeen Full time

    Are you a strong sales person looking for a new opportunity or a confident individual looking to get into sales?Our client, a chemical manufacturer are looking for Sales Executives on a permanent basis.Responsibilities Developing allocated area(s) by means of increasing sales to existing customers and actively seeking new customers. identifying individual...


  • Inverness, Highland, United Kingdom Pertemps Full time

    Castle StewardsTemporary for 6 - 8weeks but may extend£12.61 per hourUrquhart CastleWorking hours - 4.30pm to 8.30pm Tuesday to Saturday hours per weekOur Public Sector client has an immediate requirement for 2 Castle Stewards to join their team at Urquhart Castle. No two days are the same, and we are looking for someone who will enjoy both the challenges...

  • Sales Executive

    4 days ago


    Inverness, Highland, United Kingdom Major Recruitment Aberdeen Full time

    Our client, a chemical manufacturer are looking for Sales Executives on a permanent basis, based in Inverness. Responsibilities Developing allocated area(s) by means of increasing sales to existing customers and actively seeking new customers. identifying individual customer requirements and matching products to those requirements.achieving monthly order and...

  • Castle Steward

    2 days ago


    Inverness, Highland, United Kingdom Pertemps Full time

    Castle StewardsTemporary for 6 to 8 weeks but may extend35 hours per week£12.61 per hourUrquhart CastleOur Public Sector client has an immediate requirement for 2 Castle Stewards to join their team at Urquhart Castle. No two days are the same, and we are looking for someone who will enjoy both the challenges and rewards of working at this historically...


  • Inverness, Highland, United Kingdom SSE Full time

    About the RoleBase Location: Perth, Glasgow, Aberdeen or InvernessSalary: circa £55,000 + car allowance + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.Working Pattern: Permanent | Full Time | Flexible First options availableWhat is the RoleYou will be joining at an exciting time working on a number or...

  • Sales Executive

    5 days ago


    Inverness, Highland, United Kingdom Jewson Full time

    Are you an experienced B2B Field Sales Executive?Do you have Internal Sales experience gained in a Builder's Merchant or Construction Materials Supply business and want to move into Field Sales?Would you welcome the opportunity to cover Inverness and the surrounding areas?Jewson are recruiting for a Field Sales Executive; a car licence is essential for this...


  • Inverness, Highland, United Kingdom SSE Full time

    Marine / Engineering Graduate Programme 2024 – Transmission Start Date: 23 September 2024 Base Locations: Inverness, Perth, Glasgow or AberdeenSalary: £33,000 per annum + a range of other benefits to support your family, finances, and wellbeing. Working Pattern: Permanent | Full Time | Flexible First options available Degree Disciplines: Hydrographic...


  • Inverness, Highland, United Kingdom SSE Full time

    About the RoleBase Location: Perth, Glasgow, Aberdeen or Inverness.We can offer relocation support should you be located in the UK but willing to relocate to Scotland.Salary: c£50,000 (DOE) + performance-related bonus + a range of other benefits to support your family, finances, and wellbeingWorking Pattern: Permanent | Full Time | Flexible Working options...

  • Nurse Practitioner

    2 days ago


    Inverness, Highland, United Kingdom NHS Highland Full time

    NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.An opportunity has arisen within...


  • Inverness, United Kingdom Local UK Full time

    Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.Our client, BT, is one of the world's...


  • Inverness, Highland, United Kingdom CBRE Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Area Operations Manager Job ID 163453 Posted 23-Apr-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Inverness - Scotland - United Kingdom of Great Britain and Northern Ireland Global...

  • Area Sales Manager

    4 weeks ago


    Inverness, United Kingdom Baxi Heating UK Limited Full time

    Domestic Area Sales ManagerOne-off covering IV, KY, PH, DD & AB postcodesThe Role:An exciting and challenging new opportunity has arisen for an Area Sales Manager for the Baxi residential one-off region covering postcodes: IV, KY, PH, DD & AB.Who will you be working with?As Area Sales Manager you will be required to maintain existing one-off installers and...

  • Area Sales Manager

    2 weeks ago


    Inverness, United Kingdom Baxi Heating UK Limited Full time

    Domestic Area Sales ManagerOne-off covering IV, KY, PH, DD & AB postcodesThe Role:An exciting and challenging new opportunity has arisen for an Area Sales Manager for the Baxi residential one-off region covering postcodes: IV, KY, PH, DD & AB.Who will you be working with?As Area Sales Manager you will be required to maintain existing one-off installers and...

  • Area Sales Manager

    3 weeks ago


    Inverness, United Kingdom Baxi Heating UK Limited Full time

    Domestic Area Sales ManagerOne-off covering IV, KY, PH, DD & AB postcodesThe Role:An exciting and challenging new opportunity has arisen for an Area Sales Manager for the Baxi residential one-off region covering postcodes: IV, KY, PH, DD & AB.Who will you be working with?As Area Sales Manager you will be required to maintain existing one-off installers and...

  • Area Sales Manager

    4 weeks ago


    Inverness, Highland, United Kingdom Rubix Full time

    Job Description Area Sales Manager (Internally known as Regional Account Manager) We are looking for a motivated, driven and hungry account manager At Rubix UK we never settle when it comes to ensuring we continually provide a great service to our customers as well as a satisfying and rewarding career journey for our colleagues. People are key to our...

  • Operations Manager

    1 day ago


    Inverness, United Kingdom Menzies Distribution Limited Full time

    Operations Manager At Menzies Distribution we have an opening for an experienced Operations Manager to come and join our team in Inverness (Highland). As a company, Menzies is continuously evolving and we are looking for someone who not only wants to be part of that growth but also somebody who can assist with it and help in continuing to accelerate us...


  • Inverness, United Kingdom Claire's Full time

    **Responsibilities**: Travel is required to various stores within your assigned route - Recover, replenish and merchandise the concession shop during frequent visits - Validate all the carton deliveries from the Distribution Center - Implement and execute the Planogram in-line with In-Store Presentation guidelines - Replenish stock from fixture storage and...


  • Inverness, United Kingdom GCU UK Ltd Full time

    Join Our Team as a Traffic Management Operative in Inverness! Are you ready to be part of a dynamic team shaping the future of Telecoms Network build in the Inverness area? GCU is seeking dedicated Traffic Management Operatives (TMO) to support our mission. Key Responsibilities: - Implement Temporary Traffic Management Plans across multiple sites. -...


  • Inverness, United Kingdom Breedon Group plc Full time

    **Description**: As the Area Transport Supervisor covering the Highlands & West Region, you enjoy working in a fast-paced environment alongside a close-knit group of colleagues. You’re not someone who shies away from challenge; you can think quickly on your feet and make timely decisions all while remaining positive and professional. You will support the...


  • Inverness, United Kingdom Jewson Full time

    **Are you an experienced Area Manager or Regional Operations Manager within a Retail Multisite organisation?** **Can you inspire and positively drive teams to achieve outstanding results?** **Jewson Scotland is recruiting for Business Unit Director.** This as a rarely available opportunity is a Multi-Site Role covering 8 branches across Inverness,...


  • Inverness, United Kingdom Mitchell Maguire Full time

    Area Sales Manager Boilers & RenewablesJob Title: Area Sales Manager Boilers & Renewables Industry Sector: Boilers, Domestic Boilers, Oil Boilers, Cylinders, Renewables, Home Renewables, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating...

  • Area Sales Manager

    1 week ago


    Inverness, Highland, United Kingdom Baxi Heating UK Limited Full time

    Domestic Area Sales Manager One-off covering IV, KY, PH, DD & AB postcodes The Role: An exciting and challenging new opportunity has arisen for an Area Sales Manager for the Baxi residential one-off region covering postcodes: IV, KY, PH, DD & AB. Who will you be working with? As Area Sales Manager you will be required to maintain existing one-off...

  • Operations Manager

    2 days ago


    Inverness, United Kingdom Resolve Recruitment Services Full time

    Operations Manager, Inverness Resolve Recruitment are proud to be working with one of the UKs largest and most established logistics companies. Due to internal movement, our prestigious client seek an experienced Operations Manager to come and join their team in Inverness (Highland). They are looking for someone who not only wants to be part of that growth...

  • Area Sales Manager

    2 weeks ago


    Inverness, Highland, United Kingdom Baxi Heating UK Limited Full time

    Domestic Area Sales Manager One-off covering IV, KY, PH, DD & AB postcodes The Role: An exciting and challenging new opportunity has arisen for an Area Sales Manager for the Baxi residential one-off region covering postcodes: IV, KY, PH, DD & AB. Who will you be working with? As Area Sales Manager you will be required to maintain existing one-off...

  • Operations Manager

    6 hours ago


    Inverness, United Kingdom Resolve Recruitment Services Ltd Full time

    Operations Manager, Inverness Resolve Recruitment are proud to be working with one of the UKs largest and most established logistics companies. Due to internal movement, our prestigious client seek an experienced Operations Manager to come and join their team in Inverness (Highland). They are looking for someone who not only wants to be part of that growth...

  • Operations Manager

    23 hours ago


    Inverness, United Kingdom Resolve Recruitment Services Full time

    Operations Manager, Inverness Resolve Recruitment are proud to be working with one of the UKs largest and most established logistics companies. Due to internal movement, our prestigious client seek an experienced Operations Manager to come and join their team in Inverness (Highland). They are looking for someone who not only wants to be part of that growth...


  • Inverness, United Kingdom Meridian Business Support Full time

    PN-125 **Posted: 22/03/2024** **£11.44** **Inverness, Scotland,** **Temporary** - Meridian Business Support are currently looking for a** Traffic Management Operatives **for our client based in **Inverness **area. This is temporary position for aprox 8 weeks time, possibly longer. Possibility for another contracts after that one. - **Pay rate**: -...

  • Operations Manager

    3 weeks ago


    Inverness, United Kingdom First People Solutions Full time

    Operations Manager - Inverness (Hybrid Working Available)FPS is partnering with a leading company in the UK water industry to recruit an Operations Manager based in Inverness. Reporting directly to the Head of Construction, this role encompasses the efficient delivery of a project portfolio across North Region sites.Key Points:Responsible for managing...


  • Inverness, United Kingdom Dee Set Full time

    **Purpose of your role**: Supporting merchandising Area Managers in managing the day-to-day activity and running of departments within stores. Building relationships, effective coaching of teams and delivering consistent operational and commercial standards. Driving sales and profitability through the performance and development of Merchandising...