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E-commerce Executive

3 months ago

Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time

Role: Ecommerce Trading Executive
Location: Nottingham, UK
Salary: 25K - 30K

Our client a leading designer and manufacture of pet products based in Nottingham are recruiting for a Ecommerce trading executive.

This role is open due to huge growth of the business. This is an exciting opportunity to join an award-winning company with over 24 employees across offices in three countries, including Nottingham, UK, Czech Republic, and South Korea.

Job Summary
As the Ecommerce Trading Executive, you will assist in the execution of ecommerce strategies to drive online sales performance. You will work closely with the Head of Ecommerce, CRM team, marketing manager, and other key stakeholders to ensure smooth operations and optimal performance of our ecommerce platform. Your role will involve managing product listings, monitoring sales data, and contributing to promotional activities.

Key Responsibilities
Product Management:

  • Assist in managing product listings, ensuring accurate and up-to-date information on the website.
  • Coordinate with the product team to manage inventory levels and availability.

Sales and Performance Monitoring:

  • Monitor daily sales performance and key ecommerce metrics.
  • Generate reports on sales trends, website traffic, and customer behaviour to support data-driven decision-making.

Promotional Activities:

  • Support the planning and execution of promotional campaigns, including product launches, sales events, and seasonal promotions.
  • Coordinate with the marketing team to ensure promotions are effectively communicated across all channels.

Customer Experience:

  • Assist in enhancing the online customer journey by ensuring a seamless and user-friendly website experience.
  • Provide support for the customer experience team related to product availability, order status, and other ecommerce-related issues.

Collaboration and Coordination:

  • Work closely with the CRM team to align on customer engagement and retention strategies.
  • Support in executing email marketing campaigns, social media activities, and other performance-based digital initiatives.

Data Analysis:

  • Analyse ecommerce performance data to identify areas for improvement and optimization.
  • Provide actionable insights and recommendations based on data analysis to improve sales and customer engagement.

Qualifications:

  • Bachelor's degree in Marketing, Business, or a related field.
  • Experience in ecommerce, online trading, or a related role is preferred.
  • Strong analytical skills with the ability to interpret data and generate insights.
  • Proficiency in ecommerce platforms and tools (Shopify experience is a plus).
  • Excellent communication and organizational skills.
  • Ability to work collaboratively in a fast-paced environment.

Preferred Skills:

  • Passion for dogs and familiarity with the pet products industry.
  • Experience with CRM systems and email marketing platforms (Klaviyo preferred).
  • Basic knowledge of digital marketing and performance marketing tools.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a passionate and dedicated team.
  • A dynamic and inclusive work environment.
  • Career growth and development opportunities.