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Customer Contact Advisor
3 months ago
Customer Contact Advisor
Location: Ashington / Durham
Contract: Permanent – Part Time.
Hours: 33 per week.
Salary: £21,772.86 per annum.
Closing Date: 31st July – 5PM
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you
About the role:
An opportunity has arisen for a Customer Contact Advisor to join our Contact Teams based at either of our offices in Ashington or Durham.
As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries.
Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.
About you:
Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities?
Are you passionate about delivering front line call handling and looking for a new opportunity challenge?
You'll need excellent communication skills and a team focused approach to work to succeed in this role.
The Benefits:
- 28 days annual leave + bank holidays, based on full time hours (pro-rata).
- Working from home opportunities, if applicable to your role, part-week.
- Make big savings on day to day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform
- Generous pension scheme.
About us:
- We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
- We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
- Everything about Bernicia is people focused, that's why we've held the Investors in People Gold Award since 2010.
- We operate within a set of simple, but effective values, which blend perfectly to create our unique 'Bernicia Way' culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
For more information regarding this role, please contact:
'Diane Bliss on '.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
________________________________________________________________
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
