Customer Service Coordinator
Found in: beBee jobs GB - 3 weeks ago
- Hybrid working
- 25 days holiday
- Some flexibility in standard hours
About the Role: As a Customer Service Coordinator, you'll play a key role in ensuring first class customer service is driven from order to dispatch. You will manage a selection of key accounts to ensure close relationships and efficiency with orders, pricing, and delivery. This is a varied role whereby accuracy and attention to detail is important.
Responsibilities Include:
- First point of contact for new enquiries
- Processing orders accurately on systems
- Managing client orders and dealing with queries and any issues
- Provide updates and documentation to customers on specifications etc
- Working closely with sales and finance teams to set up new customers
- Taking part in planning meetings
- Occasionally meeting clients with the Sales Manager
- Confidently work with all internal teams to work towards the end result
- A confidence and passion to deliver the best customer experience
- A strong work ethic with accuracy and attention to detail
- Ability to challenge and want a customer focused role with a difference
- Experience in a customer service, internal sales or commercial administration
- Experience of processing orders ideally in a busy role
- Knowledge of the manufacturing sector would be advantageous
- Proficiency in Excel, Microsoft Packages, and SAP preferred
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