Technical Architect

1 month ago

Remote, United Kingdom Zendesk Full time
Job Description

We are looking for a Technical Architect who enjoys crafting solutions for conversational experiences, while helping Zendesk clients be successful on our platform. This is an exciting opportunity to join a fast-growing organization, making a difference in the Customer Experience market. If you have service delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk.

This is a external customer facing role, you will be responsible for engaging with stakeholders at all levels (both internal and customer-facing) to understand and solve customer pain points, and get hands-on with the product to ensure the optimization, maintenance, and growth of the Zendesk configuration across a portfolio of customers

Responsibilities

  • Seek to understand our current & new customers needs and lead technically oriented customer conversations.
  • Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.
  • Responsible for Solution Architecture Design and sharing technical solutions for customer use cases.
  • Suggest workarounds to fill product gaps while working with the Product team to actively suggest product improvements based on market business needs.
  • Lead highly technical discussions on a broad variety of technologies.
  • This roles sits within the Service Consulting team

What You'll Bring To The Team

  • Bachelor's Degree (or equivalent experience) and 3+ delivering consulting services and/or programming experience with languages like Ruby, Python, Java, or JavaScript.
  • Experience working on multiple concurrent projects with competing priorities to bring your projects to completion.
  • Excellent analytical & project management skills, including the ability to meet a business requirement with a technical solution.
  • Strong solution prioritization abilities.
  • Experience with RESTful API.
  • Experience developing, selling, or supporting SaaS applications.
  • Experience in various technical concepts (web development, web sockets, mobile development, backend development, automation...).
  • Strong communication skills.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

  • Senior Technical Solutions Architect

    4 weeks ago

    Remote, United Kingdom Companies House Full time

    Lead Technical Architect - Companies HouseAre you an experienced technical architect dedicated to developing cutting-edge digital solutions? Companies House presents an exceptional opportunity for a Lead Technical Architect to become an integral part of their innovative team, influencing the evolution of their digital offerings. This position entails...

  • Senior Technical Solutions Architect

    4 weeks ago

    Remote, United Kingdom Companies House Full time

    Senior Technical Solutions Architect - Companies HouseAre you an experienced technical architect with a strong commitment to developing cutting-edge digital solutions? Companies House presents an exceptional opportunity for a Senior Technical Solutions Architect to become an integral part of their innovative team, influencing the evolution of their digital...

  • Senior Technical Solutions Architect

    4 weeks ago

    Remote, United Kingdom Companies House Full time

    Lead Technical Architect - Companies HouseAre you an experienced technical architect eager to develop cutting-edge digital solutions? Companies House presents an exceptional opportunity for a Lead Technical Architect to become an integral part of their innovative team, contributing significantly to the evolution of their digital offerings. This position...

  • Senior Technical Solutions Architect

    4 weeks ago

    Remote, United Kingdom Companies House Full time

    Lead Technical Architect - Companies HouseAre you an experienced technical architect with a strong focus on developing cutting-edge digital solutions? Companies House presents an exceptional opportunity for a Lead Technical Architect to become an integral part of their innovative team, influencing the evolution of their digital offerings. This position...

  • Senior Technical Solutions Architect

    4 weeks ago

    Remote, United Kingdom Companies House Full time

    Principal Digital Architect - Companies HouseAre you an experienced digital architect with a strong commitment to developing cutting-edge technology solutions? Companies House presents an exceptional opportunity for a Principal Digital Architect to become an integral part of their innovative team, contributing significantly to the evolution of their digital...

  • Senior Technical Solutions Architect

    4 weeks ago

    Remote, United Kingdom Companies House Full time

    Lead Technical Architect - Companies HouseAre you an experienced technical architect dedicated to developing cutting-edge digital solutions? Companies House presents an exceptional opportunity for a Lead Technical Architect to become an integral part of their innovative team, influencing the evolution of their digital offerings. This position requires...

  • Senior Technical Architect

    2 days ago

    Remote Nationwide, United Kingdom AdRoc Group Full time

    Job DescriptionWe are seeking a highly skilled Senior Technical Architect to join our team at AdRoc Group.About the RoleJob Type: ContractRate: Up to £745 per dayDuration: 12 monthsLocation: National/remoteClearance: SC Clearance desirableAbout the ProjectWe are working with a public sector client to deliver a cutting-edge technology solution.The successful...

  • Senior Technical Architect

    3 days ago

    Remote Nationwide, United Kingdom AdRoc Group Full time

    Job DescriptionWe are seeking a highly skilled Senior Technical Architect to join our team at AdRoc Group.About the RoleJob Type: ContractRate: Up to £745 per dayDuration: 12 monthsLocation: National/remoteClearance: SC Clearance desirableAbout the ProjectWe are working with a public sector client to deliver a cutting-edge technology solution.The successful...

  • Technical Architect

    1 month ago

    Remote, United Kingdom Zendesk Full time

    Job DescriptionWe are looking for a Technical Architect who enjoys crafting solutions for conversational experiences, while helping Zendesk clients be successful on our platform. This is an exciting opportunity to join a fast-growing organization, making a difference in the Customer Experience market. If you have service delivery experience and enjoy...

  • Senior Technical Architect

    3 days ago

    Remote Nationwide, United Kingdom AdRoc Group Full time

    Job DescriptionWe are seeking a highly skilled Senior Technical Architect to join our team at AdRoc Group.Key Responsibilities:Lead the design and implementation of cloud-first architectures for our clients.Collaborate with cross-functional teams to develop and maintain technical strategies that meet business needs.Design and implement multitier web...

  • Senior Technical Architect

    2 days ago

    Remote Nationwide, United Kingdom AdRoc Group Full time

    Job DescriptionWe are seeking a highly skilled Senior Technical Architect to join our team at AdRoc Group.Key Responsibilities:Lead the design and implementation of cloud-first architectures for our clients.Collaborate with cross-functional teams to develop and maintain technical strategies that meet business needs.Design and implement multitier web...

  • Azure Technical Architect

    1 month ago

    Remote Home, United Kingdom Atos Full time

    Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries....

  • Service Architect

    3 months ago

    Remote, United Kingdom Capita Full time

    The Service Architect is responsible for designing, developing and maintaining IT services and solutions. They will work closely with the Senior Service Architect to ensure that the services and solutions meet the needs of the business. They will be responsible for creating and maintaining service models, service blueprints, service catalogues and service...

  • Solutions Architect

    4 weeks ago

    Remote, United Kingdom Jumar Solutions Full time

    Position Title: Solutions Architect Contract Type: Two years fixed Contract Work Arrangement: Remote Compliance: Inside IR35 Role Summary: Jumar Solutions is seeking a skilled Solutions Architect to enhance our team. The successful candidate will possess a robust background in architectural design and modeling, expertise in public cloud solutions, and...

  • Lead Security Solutions Architect

    4 weeks ago

    Remote, United Kingdom Jumar Solutions Full time

    Position: Lead Security Solutions ArchitectContract Duration: Two yearsWork Arrangement: Fully RemoteRole Overview:Jumar Solutions is in search of a proficient Lead Security Solutions Architect to join our dynamic team. This role is pivotal in delivering expert security architecture insights to our product development teams within the Identity and Digital...

  • Servicenow Technical Consultant

    3 months ago

    Remote, United Kingdom Computacenter Full time

    **ServiceNow Technical Consultant** Country: UK Location: Remote Hours: 37.5 Role Type: Permanent **Life on the team** An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of skilled architects, project managers, process and technical consultants, delivering across the...

  • Workday Functional Solution Architect

    3 months ago

    REMOTE, United Kingdom Parexel Full time

    Parexel is looking for changemakers who are driven by curiosity, passion, and optimism. Come join us in keeping the Patient at the Heart of Everything We do.At Parexel, we are a leading Clinical Research Organization company specializing in delivering life-changing medicines to patients. We are seeking a Workday Functional Architect to join our team. As a...

  • Salesforce Solutions Architect

    4 weeks ago

    Remote Nationwide, United Kingdom Jiyu Consulting Full time

    Job OverviewSalesforce Solutions Architect - Remote - Competitive SalaryJiyu Consulting is seeking a Salesforce Solutions Architect to join our growing team. This remote position allows you to contribute to a range of impactful projects while working from the comfort of your home.The ideal candidate will play a crucial role in designing, developing, and...

  • Legal Software Solutions Architect

    4 weeks ago

    Remote, United Kingdom Twist IT Recruitment Full time £75,000 - £90,000

    Position: Legal Software Solutions Architect Location: Remote Overview: We are collaborating with a prominent software organization that is currently experiencing rapid expansion and engaging with a diverse range of clients across multiple industries. To support this growth, we are seeking a Legal Software Solutions Architect with expertise in Case...

  • Chief Architect

    2 days ago

    Remote Nationwide, United Kingdom Tech Talent ID Full time

    Job Overview**Job Title:** Principle Architect**Job Summary:** Tech Talent ID is seeking a highly skilled and experienced Cyber Security Architect to lead our security services and operations. As a key member of our team, you will be responsible for providing strategic oversight and governance to our Managed Security Service Provider (MSSP), ensuring all...